Richard W. Ross
Lake Ronkonkoma, NY *****
ac0bee@r.postjobfree.com 631-***-**** www.linkedin.com/in/richard-ross-381aa1/
INFORMATION SYSTEMS/SERVICES MANAGER
Technically astute, with business insight, management professional with a career reflecting strong leadership qualifications coupled with “hands-on” IS and networking skills with a focus on achieving bottom line results. Proven record of implementing technology and business solutions to meet a diversity of needs while delivering projects within time and budget constraints.
IT Planning / Business Solutions / Team Leadership / Budgeting / Project Management / Vendor Relations
Policies & Procedures / Problem Solving / Troubleshooting
PROFESSIONAL EXPERIENCE
API TECHNOLOGIES CORP., Marlborough, MA
Manager, IT Operations 2012 - 2017
Manage a team of support personnel who troubleshoot IT issues regarding day to day operations.
Implement policies and procedures regarding how problems are identified, documented, distributed and resolved.
Insure the continuous operation and support of the company’s end user systems, networking and server platforms.
Maintain adequate controls to insure the protection of computer assets and data including virus protection, backup systems and procedures.
Manage and maintain Windows 2000/2003/2008 AD and Exchange 2007 and 2010 environments.
Implemented Quest Collaboration services for cross domain Exchange server communications.
Maintained system backups and performed restores.
Develop metrics to measure support team performance and recommend improvements.
Supply recommendations and solutions to enhance asset management tracking and controls.
Manager, IT Services 2008 - 2011
Manage a team of developers who create, modify and maintain internally developed applications.
Work with internal users and business unit leaders to determine needs and requirements for end user systems, peripherals and infrastructure.
Provide recommendations to enhance internal ticket system and remote support tools.
Develop and manage vendor and contractor relationships.
Management of 3rd party business services such as WebEx, conference calling and file sharing services.
Manage and maintain all public domain names through various domain registrars such as Network Solutions and GoDaddy.
System/Network Administrator 2005 - 2007
Upgraded and replaced obsolete servers and operating systems.
Standardized end user hardware and Windows OS.
Re-designed and installed facility infrastructure.
Migrated external email system to internal Exchange environment.
Server maintenance to assure normal operating conditions.
Provide end user training on new systems and applications.
Furnish remote offices with direct IT support via phone and remote support tools.
SERVICE BY AIR, Woodbury, NY 2004 - 2005
System Administrator
Installed, configured and administered Windows and Novell servers.
Installed and configured networking equipment at offices located throughout U.S.
Reviewed requirements and recommended hardware and software solutions for special projects.
Installed, configured and administered Citrix Metaframe servers.
Setup backup systems and Antivirus CE protection.
Provided hardware, software and network technical support for 32 remote offices.
Windows based applications installation, configuration and support.
ADDITIONAL RELATED EXPERIENCE
SUBURBAN ALARM COMPANY, Greenlawn, NY
System Administrator
COMVERSE INFOSYS, Woodbury, NY
Manager, Information Technologies
ABN-AMRO, Uniondale, NY
System Administrator
LOCKHEED MARTIN FAIRCHILD SYSTEMS, Syosset, NY
Network Administrator
SOFTWARE
Windows Server OS: 2000 Server, 2003 Server, 2008 Server, Active Directory Design and Maintenance
Windows Desktop OS: 2000, XP, Vista and Windows 7, 8 and 10
Email Server Software: Microsoft Exchange Server: 5.5, 2000, 2003 and 2010
Microsoft Office suites: 2007, 2010 and 2013
HARDWARE
Intel Based Servers: HP Proliant Series servers, IBM Servers and Dell Servers
Switches: HP ProCurve 2500 series and Netgear Prosafe Smart Switch series
Firewall/VPN/Remote Access: SonicWall TZ and Pro Series, TeamViewer
EDUCATION
NEW YORK INSTITUTE OF TECHNOLOGY, OLD WESTBURY, NY
Masters Degree in Business Administration
LONG ISLAND UNIVERSITY/C.W. POST CENTER, GREENVALE, NY
Bachelor of Science in Business Administration