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Manager-IT Operations, Manager-IT Services, Systems Administrator

Location:
Ronkonkoma, NY
Posted:
May 15, 2017

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Resume:

Richard W. Ross

Lake Ronkonkoma, NY *****

ac0bee@r.postjobfree.com 631-***-**** www.linkedin.com/in/richard-ross-381aa1/

INFORMATION SYSTEMS/SERVICES MANAGER

Technically astute, with business insight, management professional with a career reflecting strong leadership qualifications coupled with “hands-on” IS and networking skills with a focus on achieving bottom line results. Proven record of implementing technology and business solutions to meet a diversity of needs while delivering projects within time and budget constraints.

IT Planning / Business Solutions / Team Leadership / Budgeting / Project Management / Vendor Relations

Policies & Procedures / Problem Solving / Troubleshooting

PROFESSIONAL EXPERIENCE

API TECHNOLOGIES CORP., Marlborough, MA

Manager, IT Operations 2012 - 2017

Manage a team of support personnel who troubleshoot IT issues regarding day to day operations.

Implement policies and procedures regarding how problems are identified, documented, distributed and resolved.

Insure the continuous operation and support of the company’s end user systems, networking and server platforms.

Maintain adequate controls to insure the protection of computer assets and data including virus protection, backup systems and procedures.

Manage and maintain Windows 2000/2003/2008 AD and Exchange 2007 and 2010 environments.

Implemented Quest Collaboration services for cross domain Exchange server communications.

Maintained system backups and performed restores.

Develop metrics to measure support team performance and recommend improvements.

Supply recommendations and solutions to enhance asset management tracking and controls.

Manager, IT Services 2008 - 2011

Manage a team of developers who create, modify and maintain internally developed applications.

Work with internal users and business unit leaders to determine needs and requirements for end user systems, peripherals and infrastructure.

Provide recommendations to enhance internal ticket system and remote support tools.

Develop and manage vendor and contractor relationships.

Management of 3rd party business services such as WebEx, conference calling and file sharing services.

Manage and maintain all public domain names through various domain registrars such as Network Solutions and GoDaddy.

System/Network Administrator 2005 - 2007

Upgraded and replaced obsolete servers and operating systems.

Standardized end user hardware and Windows OS.

Re-designed and installed facility infrastructure.

Migrated external email system to internal Exchange environment.

Server maintenance to assure normal operating conditions.

Provide end user training on new systems and applications.

Furnish remote offices with direct IT support via phone and remote support tools.

SERVICE BY AIR, Woodbury, NY 2004 - 2005

System Administrator

Installed, configured and administered Windows and Novell servers.

Installed and configured networking equipment at offices located throughout U.S.

Reviewed requirements and recommended hardware and software solutions for special projects.

Installed, configured and administered Citrix Metaframe servers.

Setup backup systems and Antivirus CE protection.

Provided hardware, software and network technical support for 32 remote offices.

Windows based applications installation, configuration and support.

ADDITIONAL RELATED EXPERIENCE

SUBURBAN ALARM COMPANY, Greenlawn, NY

System Administrator

COMVERSE INFOSYS, Woodbury, NY

Manager, Information Technologies

ABN-AMRO, Uniondale, NY

System Administrator

LOCKHEED MARTIN FAIRCHILD SYSTEMS, Syosset, NY

Network Administrator

SOFTWARE

Windows Server OS: 2000 Server, 2003 Server, 2008 Server, Active Directory Design and Maintenance

Windows Desktop OS: 2000, XP, Vista and Windows 7, 8 and 10

Email Server Software: Microsoft Exchange Server: 5.5, 2000, 2003 and 2010

Microsoft Office suites: 2007, 2010 and 2013

HARDWARE

Intel Based Servers: HP Proliant Series servers, IBM Servers and Dell Servers

Switches: HP ProCurve 2500 series and Netgear Prosafe Smart Switch series

Firewall/VPN/Remote Access: SonicWall TZ and Pro Series, TeamViewer

EDUCATION

NEW YORK INSTITUTE OF TECHNOLOGY, OLD WESTBURY, NY

Masters Degree in Business Administration

LONG ISLAND UNIVERSITY/C.W. POST CENTER, GREENVALE, NY

Bachelor of Science in Business Administration



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