Information Technology Management
Resume:
Sara Page
Glastonbury, CT 06033
****.*.******@*****.***
PROFILE
Highly skilled, motivated IT Professional with broad experience in network support, troubleshooting hardware and software and installation of operating systems. Knowledgeable with education software and systems including Smartboards, Memio, and test generator software. Proven ability to effectively communicate with personnel to ensure the highest level of end-user satisfaction. Experience with report creation and data analytics.
EDUCATION AND CERTIFICATIONS
B.S., Keiser University, Information Technology Management, Ft. Lauderdale, FL (online), Graduation Date 06/2013
A.S., Keiser University, Information Technology, Ft. Lauderdale. FL (online), Graduation Date 06/2010
KEY QUALIFICATIONS
Deployment of images
Troubleshooting of networks
Set-up network printers
Hardware Repair on computers and laptops
Working knowledge of Macintosh
Supervisory and account management skills
Writing SQL queries and stored procedures to integrate with Crystal Reports
Crystal Reports creation and deployment
ERP implementation experience
Solid experience with PC operating systems
Basic understanding of Windows Servers
Effective collaboration with external vendors
Ability to analyze and solve problems in a fast paced environment
PROFESSIONAL EXPERIENCE
IT Operations Support Specialist, Aero-Med Glastonbury, CT December 2011 – Present
Vendor accounts management-order supplies and equipment as necessary
Mobile device accounts management- ordering new phones when necessary and review account usage on a regular basis to help mitigate overages, meet with the company’s account reps on a quarterly basis to review and explore different options and possibilities to better fit the company’s needs. Maintaining all Iphones/Ipads and troubleshooting any problems.
Asset Management- Heading up the project of tagging and inventory any new equipment, creating SOP’s that help the company better tack and monitor where equipment is located to help minimize the loss of equipment.
Toner Contract Management- Reviewing and evaluating the current printer contract to find any discrepancies and doing research to find better options for the purchase of toners, meeting with the company’s account rep on a quarterly basis to review and make changes to the contract if necessary.
PC/Printer Refresh- Analyzing current hardware within the company and creating and implementing a PC/Printer fresh plan that best fits the company’s needs and goals for the future.
Day to day operations, support and ticket management-Ensuring all tickets are assigned to the correct IT team member. Also those tickets are handled in a timely and efficient manner and all tasks associated with the tickets that effect the business operations and production are resolved immediately. I handle any tickets that I am capable of which equals out to about 45% of the tickets received.
New User setup and Computer Configuration- I am also responsible for any new user setup which includes computer setup and configuration as well as phone set up and any additional needs that may be necessary.
Report creation- I write reports needed using SQL queries and stored procedures, integrating these into Crystal Reports and deigning the layout of the report. Then I integrate these into out business intelligence system to be distributed to employees.
Business Intelligence system management- I manage all the reports on our BI system and set all permissions settings for users and I also set all schedules for automated report distribution.
Intern, Clinton Public Schools, Clinton, CT, 2011
Repair and troubleshoot computers with network, software, and hardware issues.
Network computers to the domain and ensure that they work properly.
Perform imaging and update computers consistently to maximize performance.
Configuration and installation of network printers.
Install various school based operating systems and applications.
Interact directly with teachers assisting with everyday technical issues.
PC Repair Technician, Novatech Computers, Titusville, FL 2010-2011
Diagnosed and repaired computers involving software and hardware issues.
Built computers specific to each customer’s needs.
Communicated with customers to explain the resolution of computer issues.
Assisted in the sales of different computer components.
Frontline Supervisor/Cashier, BJ’s Wholesale Club, Merritt Island, FL 2006-2010
Managed 10-15 employees throughout the store.
Ensured all transaction were handled smoothly
Assisted and resolved all customer complaints.
Conducted cash and credit card transactions
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