Service center manager

Paul M. Busch

** ********* ***** – Romeoville, Illinois 60446 – 815-***-**** – *************@*******.*** Innovative Leadership ... Process/Continuous Improvement ... Staff Development Cost-Savings ... Performance Re-Engineering ...Revenue Growth Operational Enhancement ... Problem Solving ... Budgeting & P&L Management Management Profile

Accomplished facility/operations management professional with proven success in managing multi-million dollar operations, including service planning, cost controls, budgeting, staffing, compliance, capital expenditures, contracts, training and policy development, as well as all facets of developing critical relations with staff, clients & senior management. Develop and implement innovative programs that drive business development, operational enhancement, employee enhancement, employee performance, service quality and customer satisfaction. Demonstrated abilities in supervising multiple processes simultaneously, overseeing personnel, controlling financial functions and establishing policies and procedures to increase productivity.

Professional Highlights

DIAMOND POWER INTERNATIONAL, INC. Romeoville, Illinois 1986 to 2016 Facility Manager, Chicago Service Center (2004 to 2016) Plan, direct and oversee all facets of daily operations throughout a 15,000 sq. ft. facility for this industrial plant specializing in the aftermarket servicing and high-quality rebuilding of boiler cleaning equipment, with annual sales of $3 M. Hold full accountability for all business administration functions, including customer service, forecasting/budgeting, inventory control, vendor relations, purchasing, pricing, order processing, invoicing and shipping/receiving, as well as optimizing sales operations and revenue growth. Provide leadership and direction to a team of five highly-skilled technicians; regularly assess performance levels, identifying areas in need of improvement and implementing corrective actions when necessary. Play a key role in recruitment and screening of potential new employees; provide hiring recommendations to HR.

Establish sales/production goals and motivate staff to meet/exceed objectives; ensure the achievement of marginal sales quotas and the timely completion of service projects in line with customer requirements.

Develop and facilitate training initiatives for new personnel; conduct weekly safety meetings with staff.

Maintain and routinely update all Environmental Health & safety (EH&S) documentation.

Review terms and conditions on Purchase Orders (POs) to ensure strict compliance with corporate policies.

Personally compose and distribute lock out/tag out documentation for all facility equipment.

Process Bills of Lading (BOLs) and coordinate logistics to ship completed products to customers.

Recognized as the go-to technical resource by internal personnel and external engineers regarding complex product inquires; advise on best practices for troubleshooting and problem resolution.

Accompany sales personnel during client presentations, serving as the technical Subject Matter Expert (SME) to outline capabilities and illustrate value add in order to support close despite fierce competition.

Only technician (specialist) in company history to be promoted to management without a college degree. Service Center Specialist III (1986 to 2004)

Performed complex fabrication of new products, as well as all areas of mechanical/electrical repair on existing equipment for current customers. Analyzed and interpreted manufacturing drawings to ensure optimal product quality in line with product specifications. Tested products following production to ensure complete functionality prior to painting and preparing for shipment. Trained junior technicians in all service functions. Military Service - United States Air Force – Aerospace Ground Equipment Mechanic (Honorable Discharge) Education – College Of Dupage, Glen Ellyn, Illinois / Triton College River Grove, Illinois. Completed 65 credit hours towards an Associate’s Degree in Engineering. Technical Acumen – Microsoft Office Suite, SAP, Oracle and proprietary software.

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