Microsoft Office Desktop Support

DARRYLTRAN

**** * ******** *** **** *C La Habra CA 90631• 714-***-**** Cell

EXPERIENCE

KELLY SERVICES / ARBONNE

Desktop Support Lead Irvine, CA,

January 2017 - March 2017 Contract

Answer incoming calls for IT Support for Manage Service Provider

Create AD Accounts, unlock users, and reset password

Provide folder permissions

Create Office 365 email accounts and troubleshoot when needed

Supervise 4 Service Desk Onsite Technicians

Support end users, email, mouse, keyboard, monitor, PC, and laptop issues

Setup VPN RSA accounts, assist user how to sign on, troubleshoot

Maintain printers, copiers and call for service when needed

Troubleshoot Cisco phone and create extension numbers

SeviceNow IT Ticketing system. Create tickets, work on tickets, assign tickets, and resolve tickets.

CONVERGEONE / SIGMANET

Service Desk Engineer / Field Technician Ontario, CA, November 2016 - January 2017 Direct Hire

Answer incoming calls for IT Support for Manage Service Provider

Create AD Accounts, unlock users, and reset password

Provide folder permissions

Create Office 365 email accounts

OWA install for iPhone and iPads, troubleshoot if needed

Install and support Airwatch issues on iPad.

Onsite Dispatch support for end users, email, mouse, keyboard, monitor, PC, and laptop issues

Setup VPN RSA accounts, assist user how to sign on, troubleshoot

Setup printers, copiers on printer server.

Troubleshoot Cisco phone issues, iphones, ipads, and android

ConnectWise IT Ticketing system. Create tickets, work on tickets, assign tickets, and resolve tickets.

Build SCCM 2012 Server for Clients. Setup SCCM 2012 Server at Client office and run software and image deployment for client.

Train Clients how to use SCCM 2012.

PACIFIC DENTAL SERVICES

IT Desktop Support & Network Technician, Desktop Engineer, Team Lead, Irvine, CA, June 2013 - November 2016 Direct Hire

Supervise 3 Desktop Support Technicians

Train new Desktop Support Technicians on company policy, ITAD policy, imaging, ticketing system, encryption software, IP phones, advise them on providing good customer service

Follow up with them on their tickets to make sure they are handling their tickets in a priority, efficient, and timely manner.

Follow up with the user that their IT Ticket was handled in a priority, efficient, and timely manner.

Provide hands on & over the phone technical support for 600+ users

Configure & update Juniper Switches, Firewalls, and Laptops

Setup monitors, keyboard, mouse, and desktop computers for new hires

Create images for Windows 7 and Windows 10, package software, and drivers in MDT Deployment

Image new computers for new hires using MDT Deployment and backup computers for computers going bad

Testing out new model PC and Laptops and creating image with Windows 7 & 10

Configure Windows 7 & 10 Firewall, UAC, Wifi, drivers

Trouble shoot Windows 7 & 10, Wifi, unable to open apps, printer issues

Install, configure and troubleshoot network copiers/printers or IP Printing

Setup copier or printers on print server

Diagnose, troubleshoot, maintain, and upgrade desktops

Repair broken desktops/laptops, hard drives, video cards, monitors, and power supplies

Install, configure and troubleshoot Microsoft Office products

Install Office 365, trouble shoot Outlook issues, can’t print from printer or to PDF, freezing issues,

Install Shoretel software and hardware phones.

Setup iPhones, Android, and Blackberry phones for Exchange mail

Test out new laptop and PC

MAC Desktop Support, imaging, setup printers, email issues, display issues, map drives, join to Windows domain

Setup VMare on Windows 7 Windows 10 for remote users

Configure VPN software RSA

Assist users with VPN and trouble shooting

ConnectWise ticketing system, create tickets, escalate tickets, work on tickets TEKPARTNERS / XEROX ACS / HOA SYSTEMS ORANGE COUNTY IT Desktop Support & Help Desk Analyst, Santa Ana, CA, March 2013 - May 2013 Contract

Provide hands on & over the phone technical support for 300+ users

Create AD Accounts and give folder permissions, disable accounts

Providing access for user to certain groups VPN, Accounting, Marketing, IT, Intranet Access

Update computers using Software Center 2013

Setup monitors, keyboard, mouse, and desktop computers for new hires

Image new computers for new hires and backup computers for computers going bad

Install, configure and troubleshoot network printers or IP Printing

Diagnose, troubleshoot, maintain, and upgrade desktops

Repair broken desktops/laptops, hard drives, video cards, monitors, and power supplies

SCCM 2012 Perform Zero Touch Installation, Windows 7, 8.0, 8.1 & 10 OS Deployment & Driver Package, Create Boot images

SCCM 2012 to deploy applications, configure and troubleshoot Microsoft Office products

WELLS FARGO / PROMONTORY FINANCIAL GROUP

IT Desktop Support, Orange, CA,

October 2011 - January 2013 Contract

Provide hands on technical support for 550+ users

Create Accounts, Unlock, and Reset password in Active Directory

Install and Run VDI/Virtual environments/ VMware in Windows Server 2008

Install Firmware updates for Cisco Switches and Firewalls from flash drive

Setup Cisco Switches on rack and install cabling

Basic configure Cisco Switches: create hostnames, password, ip address,

Setup monitors, keyboard, mouse, and desktop computers for new hires

Setup new accounts and computers for new hires

Image new PC for new hires and backup computers for computers going bad

Install, configure and troubleshoot network printers or IP Printing, VPN Configuration

Diagnose, troubleshoot, maintain, and upgrade desktops

Repair broken PC/laptops, hard drives, video cards, montiors, & power supplies

Install, configure and troubleshoot Microsoft Office products

Setup Blackberry’s for Enterprise Activation and troubleshoot Blackberry devices

Troubleshoot user login issues for Windows XP, Salesforce, Servers, WebDirect, and Radar

Create Sharepoint accounts and give permissions

Add Exchange emails to Android, iPhones, MS phones and Blackberry’s, and tablets

Trouble shoot mobile devices and tablets

CHC CONSULTING, LLC

Quality Control & Desktop Support Santa Ana, CA,

November 2010 – October 2011 Direct Hire

Migrate Microsoft XP to Windows 7 for computer OS update or computer update

Migrate Microsoft Office 2003 to 2007 for computer OS update or computer update

Migrate Microsoft Office 2007 to 2010 for computer OS update or computer update

Trouble shoot Ares software when running to error codes and resolving them when Engineer is writing a job

Trouble shoot when Ares software cannot convert to PDF or print to a plotter

Use Google maps to verify that pools, splices, Man Holes, and Splice Boxes are at actual location to apply proper pricing to project and before Field Technician is send out to start the project

Audit Engineers quality of work before submitting to clients

Advise Engineers to make corrections on work

Verify all documents are filled out correctly before submitting to clients

Verify all corrections have been made by Engineers ROBERT HALF TECHNOLOGY / ACCELERATED PAYMENT TECHNOLOGY Help Desk, Fountain Valley, CA,

July 2010 - August 2010 Contract

Technical Support for customers over the phone on software & hardware issues

Remote in customers computers to trouble shoot & install software on computers

Install X-Charge software with Point Of Sale Software for them to integrate

Installing updates of X-Charge software to Point Of Sale Software when required

Remote in customers computers and teach customer on how to use X-Charge

Configure X-Charge software to work with Point Of Sale Software

Remote in customers computer install drivers for credit card machines & printers HARDWARE AND SOFTWARE SKILLS

Hardware:

6+ years IBM Compatible PC’s Dell Dimension, HP, and Gateway Workstations

MAC Desktops iMacs, Macbookpro, G5

Routers, Switchers, Hubs

I7, I5, I3 Intel, AMD Processors

Maintenance:

Peform Virus updates, run virus scans, defrag hard drives, scan surface of hard drives. Update Windows Operating systems for most recent updates. Install Antivirus and Spyware software, Microsoft Windows 98 to Windows 7, Windows Server 2003, and Microsoft Office 2003 on computers. Install new DVD drives, Hard drives, keyboards, mouses, sound cards, speakers, printers, and LCD monitors. Use Norton Ghost for backing up hard drive to another hard drive. Building computers from new parts to salvage parts onto another computer. Install video cards, Ethernet wire and wireless cards, modems, Raid Controller cards

Networking:

Connect computer equipment to network. Network troubleshooting.

Setting up Wireless Networks, VPN Configurations, Routing, and Switching.

Configuring Hewlett Packard computers for network. Operating Systems:

MAC OS X 10.8.2 to 10.11.2, Fedora 16.0 Linux Cold visited Open Houses for new clients ready to purchase a home

Windows XP, Windows Vista, Windows 7, Internet Explorer 6 to 8 EDUCATION

CALIFORNIA STATE UNIVERSITY OF LONG BEACH

Bachelor of Arts Degree in Film Production, 12/1999

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