Support Analyst, Technical Support

Jimmy Le

Cell: 615-***-**** Email: *********@*****.***

Skills

Windows Active Directory, MS-Dos

High Customer Service Standards

Exchange 2007, 2010, and 2013

Problem Resolution Specialist

Expert in troubleshooting mobile devices

Administrative Support

BitDefender, Symantec

Team Leader

Excel, Word, and PowerPoint

Windows 7, 8.1, and 10

Experience

End User Support (2/2017 to 3/2017)

Ingram- La Vergne, TN

•Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.

•Installing and upgrading hardware’s and software’s. Providing complete assistance while configuring hardware, software’s, and peripherals of the end user system

•Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

Technical Analyst (5/2016 to 1/2017)

Change Healthcare- Nashville, TN

•Expertise in conducting accurate system analysis with the implementation of appropriate data collection and proposing solutions

•Review and research data communications connectivity issues to resolution using established policies, procedures and practices.

•Assist internal and external clients with resolving or escalating COMM / connectivity issues effectively.

Technical Support (03/2014 to 06/2016)

Asurion- Nashville, TN

•Excel in asking probing questions and researching, analyzing and rectifying customer problems.

•Assist end users with product set up, general maintenance, and troubleshooting electronic devices.

•Research complex customer issues on various computer systems and databases to resolve complaints and answer inquiries.

Warehouse Process Associate (05/2013 to 03/2014)

Amazon- Murfreesboro, TN

•Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers

•Ensuring successful area performance, through tracking, reporting and feedback of associate performance

•Assisting the floor as an associate resource, training associates and verifying SOP compliance

Warehouse Technician (08/2010 to 02/2013)

Yate’s for Nissan- Smyrna, TN

•Maintained Dyno platforms in optimal working condition.

•Performed necessary rebooting of systems and maintained workflow operations.

Education

Motlow Community College, Smyrna, TN- Bachelors in Information Technology (Current Student)

Premier Support University, Nashville, TN Associate of Technology

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