Computer Technician

William Ireland

*** ******* ******

Columbus, Ohio 43205

Mobile Phone: 614-***-****

E-mail: *******@*******.***

PC Technician

Goal driven, results oriented PC Technician with over 15 years of experience providing a wide range of support activities within the Technical field. Possessing exceptional organizational, prioritizing, multi-tasking, and time management skills in a fast paced environment. Routinely identifies problems and able to implement solutions. Extremely detail-oriented, articulate, analytical, and able to improvise when needed. Proven and demonstrated sense of loyalty with a team member mentality.

Core Strengths:

Skilled Problem solver Technical Aptitude Skilled Listener Team Player Self-motivated Customer Oriented

Oral & Written Communications Resourceful solution finder Embraces EEO

Relevant Skills:

Computer

Completed A+ Certified Technician requirements and maintains knowledge of current hardware and software updates; enhancing positive service and repair outcomes

Provided both warranty and non-warranty repairs to various models of computers; decreasing product down time and increasing profitability for the organization while enlarging customer base

Setup and supported various wired and wireless networks for commercial and residential facilities

Established and maintained numerous websites utilizing Html, Css, Java scripts programing languages

Utilized effective troubleshooting techniques to accurately diagnose and resolve computer hardware and program operating software, resulting in increased performance of established network and operating systems

Maintained a call tracking database using Sm7, Smartphone apps and Access, enabling the organization to accurately bill clients for actual services rendered

Created images to restore laptops/pc to factory or base image

Extended the lifecycle of infrastructure hardware by upgrading

Customer Service

Employed effective communication techniques to interact with various clients and store personnel; determining problems and effective courses of action for problem resolution

Interacted with various vendors and technical support personnel in a collaborated effort to find plausible and doable remedies for situational dilemmas

Communicated with multiple users to locate and backup data before refresh or restoration of software on computer allowing for a satisfactory outcome without lost of data for the user

Scheduled appointment times for service calls to various users or clients ensuring maximum use of the day for more profitability

Asset Management

Tracked computers and other related equipment with asset tags during new PC deployments

Collaborate with various teams to accomplish projects and goals to insure accurate work flow

Maintained and confirmed asset tag data on a per service call basis to eliminate erroneous data

Ordered and refreshed computer equipment based upon asset tag data to maximize efficiency and profitability of computer infrastructure

Maintained asset tag data by user to help escalate efficiency of call tracking

William Ireland

850 Seymour Avenue

Columbus, Ohio 43205

Mobile Phone: 614-***-****

E-mail: *******@*******.***

Relevant Experience:

Smartsourc Columbus, OH (Computer Technician) 2/2017-

Insight Global Columbus, OH (Computer Technician) 3/2016-4/2016

Computer consulting Columbus, OH (Computer Technician) 3/2014-3/2016

IBM Columbus, OH (Computer Technician) 6/2012-3/2014

Disys Staffing Columbus, OH (Computer Technician) 5/2011-6/2012

Computer consulting Columbus, OH (Computer Technician) 3/2008-5/2011

Insight Ltd. Columbus, OH (Computer Technician) 3/2007-3/2008 Rentway Services(Rent A Center) Col. OH (Computer Technician) 10/2002-3/2007

Education and Certifications:

Diploma College Prep Curriculum St. Charles Preparatory School Columbus, OH.

Some College Electronic Engineering Tech Devry institute of Technology Columbus, OH

Certification Field Radio Repairer US Army Augusta, Georgia

Certification Comptia A+ Computing Tech Industry Assoc. Columbus, Ohio

Certification Pos and Sco repair IBM Boulder, Colorado

Certification Networking IBM Columbus, Oh

*obtained multiple vendor certification which require yearly renewal (Dell, IBM, Sony, Hp)

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