Michael McGowen

707-***-****

ac0b9a@r.postjobfree.com

Career Focus:

Experienced Computer Tech looking for an opportunity to expand my knowledge and skill set. Skills:

PC Outlook SharePoint

Mac Word MS Access

Android Excel One Drive

Iphone PowerPoint Skype

Ipad MS One Note Active Directory

Enterprise Software MS Publisher Adobe Creative Suite MS Office 365 Exchange Online Cisco VMware

Experience:

IT Workstation Specialist May 2013 – May 2016

Napa County Office of Education

Rohnert Park, CA

Install, image, troubleshoot, repair and instruct with use of Mac, PC, Android, Iphone, Ipad, enterprise software and peripherals. General maintenance, troubleshoot enterprise network systems. Respond to issues from event monitors, incident queues, and all levels of end-user communication. Orders and quotes for new computer workstations and network equipment, parts, and software. Data entry and customer service. Help Desk Technician Aug 2012 – May 2013

Central Payment

San Rafael, CA

Resolve computer network and workstation hardware/software issues. Track open tickets, follow up in a timely manner, escalate as necessary then document. Re-imaging of workstations using Clonezilla and proprietary software for employees based on their department. Installation and support of any requested peripherals or software. Creation of new employee IMAP e-mail accounts. Wired and wireless network installation and maintenance. Data entry and customer service.

Certified Technician Sept 2011 – Aug 2012

Staples

Sonoma, CA

Achieve all sales & technology satisfaction goals. Respond and resolve customer requests and concerns. Perform intake, computer repair work and diagnostics as needed in store or at a customer’s business. Prioritize effectively and focus on appropriate details with clear communication. Work cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs. Education and Certification:

CompTIA A+ Certification

CompTIA Network + Certification

Sonoma State University 2008 Empire College School of Business 2012 Rohnert Park, CA Santa Rosa, CA

Sociology B.A. Network and System Administrator, Diploma