Alan Pinkerton

Contact

Tel : 321-***-****/ 386-***-****

e-mail : ac0b8s@r.postjobfree.com

Address

*** ****** ***** ** *** 12A, Deltona, FL, 32725

Key Skills

Proficient or familiar with a vast array of computer software and hardware including the following:

Microsoft Office Word

Windows 95 - Windows 10

LAN support.

Wireless and RF networks

Mysql, PHP, HTML, Active Directory, Visual Basic .NET

Excel, Access Databases

IBM AS/400 Linux, Mac OSX

Computer Assembly / Maintenance

Education

2001-2005

Lake Brantley High school

2010 to 2012

Associate Arts

Seminole State College

Relevant Work Experience

Brighthouse / Charter Spectrum

Full Time

Technical Service Representative

September 2016, April 2017

Troubleshoot Cable / TV and phone services

Assisted customers with billing and issues and upgrading services on their accounts.

Assisted customers with wireless setup and configuration of their modem and devices.

Provisioned Cable modems for both internet access and MTA phone functions.

Walgreens / Orlando Distribution Center

Full Time

Computer Operator

April 2012, August 2016

Loaded / Maintained / Printed with OCE production printer and Zebra Thermal Printers.

Repaired / setup Wireless RF equipment ranging from truck mounted to handheld and wrist mounted AS/400 Terminals

Created and maintained Access Databases

Troubleshoot and repair all office and warehouse computer equipment such as Desktops, Printers, FAX, and Phones.

Create / run / maintain AS/400 Queries and Jobs

Running Daily Order Processing / Order Fill

Printing and splitting of production labels for the warehouse.

Created a mispick tracking database / Program to provide accountability and drastically cut the amount of mispicks that occurred within the warehouse.

Saved the warehouse $6000 a year by eliminating the need for Maintenance personnel to walk around to each mod and pick up a “PTL Problem Log”. Instead problems are submitted via the Internal website at the DC and can then be viewed and closed via an access database on the Maintenance computers.

Sungard Higher Education / Roberthalf

Full Time/Contract

Tier 1 support

December 2011, April 2012

Assisted callers with Learning management systems, blackboard, angel and sakai

Reset/ unlocked Active directory accounts.

Troubleshot Desktops/Printers in college classrooms

Assisted both student and instructor with email troubleshooting, both webmail and email clients.

Worked in a fast pace high call volume environment.

CenturyLink / Aerotek

Full Time/Contract

Tier 1 Tech / E-care

May 2011, December 2011

Assisted customers with access and troubleshooting their high-speed internet

Helped Customers setup and access email via the web or email software.

Walked customers through the DSL install process both physical connections and software.

Created and monitored tickets for customer, in a fast paced high call volume environment.

Take online chats and respond to emails regarding customer concerns.

Smart City Telecom

Full Time

NOC Tech level 1

January 2007, December 2008

Assisted customers with access and troubleshooting their high-speed internet encountered while guests in Disney hotels.

Troubleshot IP-TV VOIP and home internet services provided by the company.

Assisted co-location hosting customers with accessing their server racks and resolved any issues they may have.

Created and monitored tickets for customer and co-location clients, in a fast paced high call volume environment.

APD-Agency for persons with disabilities-

State of Florida Level II back ground approved

Part-time job

Caregiver

July 2010 to 2012

Assist Autistic adult patient with life skills/outings/exercise

Prepare meals/assist with personal care/ work with patient on speech and social skills

Direct Wireless

Full time

Sales person

December 2006, December 2007

Sold cell phones and cell phone plans to customers;

Assisted customers with cell phone repair and warranty claims.

AAA

Full Time

CSR

July 2005, Sept 2006

Assisted customers through challenging situations when stranded or broke down in rural areas.

Detailed information is key to obtain from the customer to expedite a truck to their location.

Professional References

Debbie Thornton – Coopers Commerce Office Manager - 407-***-****

Bruce Althouse – Transportation Function Manager at Walgreens Orlando DC – 407-***-****

Barbara Pinkerton – Records Technician at Orange County Shérifs Office – 321-***-****

Contact this candidate