Customer Service Social Media

Lydia Williams

*** ***** *****,

West Porters Lake, NS

Email: **********@***.**

Cell: 902-***-****

Summary of Skills

Exhibited the ability to interact with volunteers, co-workers and visitors as Heritage Programming Coordinator at Memory Lane Heritage Village during events

Displayed strong oral communication skills through school and as a tour guide at the Knaut Rhuland House Museum in Lunenburg, NS

Demonstrated organizational skills and ability to juggle both school and coaching in addition to being as a competitive curler and a performance dancer

Exercised strong interpersonal skills and ability to work as a team through participating in an elite competitive curling team over the last seven years

Demonstrated strong computer applications skills including the use of Microsoft Word, PowerPoint and Excel, along with SPSS through studies at Mount Allison University and various volunteer work

WHIMS, OHS, Serve Right and First Aid valid until 2018

Education

Bachelor of Arts Degree 2012- 2016

Major: History, Minor: Sociology

Mount Allison University Sackville, NB

Work Experience

Cashier August-April 2017

Princess Auto Burnside, N

Handle cash and credit transactions

Exhibition the skill to work under pressure at busy times

Maintain the values that Princess Auto expresses through customer interaction

Visitor Services Assistant/Collections Technician May 2015- August 2016

Atlantic Canada Aviation Museum Goff, NS

Operated, imputed and updated collections into database

Displayed ability to enter data and other office tasks

Handled delicate artifacts to document and classify the item

Rearranged and maintained a high level of tidiness for gift shop and museum standards

Displayed strong initiative with the creation of daily processes for the museum.

Heritage Programming Coordinator May- August 2014

Memory Lane Heritage Village Lake Charlotte, NS

Displayed the ability to arrange group tours and provide customer service to visitors

Managed daily office tasks such as filing, phones and clerical work

Demonstrated the ability to work retail by using a variety of technologies such as a cash registrar and debit machine.

Prepared and executed a work plan for several events and conducted post event interviews and prepared reports.

Used social media to promote Museum and events to the public.

Interpretive guide May - August 2013

Knaut Rhuland House Museum Lunenburg, NS

Always maintaining an enthusiastic and positives attitude when dealing with guests, volunteers, board members and museum supports

Exhibited strong communication skills when providing guest with private guided tours while presenting various historical facts about the museum and answering questions in both in English and French

Prepared souvenir orders for customers by preparing souvenir invoicing and processing payments in cash and by the debt machine

Followed explicit guidelines by wearing a historical outfit for daily museum tours

Academic Awards

Symposium Presenter for Factality of Arts, Mount Allison University 2015

Entrance Scholarship, Mount Allison University 2012

Volunteer Timeline

Coach

Sackville Curling Club Little Rocks 2012-2016

Demonstrated leadership abilities when instructing children between the ages of 5 to 12 in the Little Rocks program.

Exhibited ability to follow direction when following program curriculum; reviewed lesson before hand to clarify flow and time requirements, collected all needed supplies

Efficiently facilitated lessons, explained expectations, promoted participation to ensure students understood the lesson content

Doors Open Halifax June 2013

Dalhousie University Club, Halifax and Christ Church, Dartmouth

Provide general information about nearby Doors Open venues and tailor recommendations to visitors’ interest

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