SUMMARY

SKILLS

ACCOMPLISHMENTS

EXPERIENCE

BRANDY ANDERSON

Spring, TX 77373 C: 541-***-**** ac0b79@r.postjobfree.com A highly experienced automotive damage appraiser and independent adjuster with impeccable customer service, time management skills and an incredibly hard worker. Order processing

Results-oriented

Self-directed

Computer-savvy

Clerical Knowledge

Resourceful

Administrative support specialist

Critical thinker

Insurance processing

Attended Microsoft Office Course at

Worksource Rogue Valley March 2016

Word, Excel, Powerpoint and Access.

Also Complete National Career

Readiness Certification (NCRC) Jan.

2016

Excellent communication skills MS

Office ie. Excel, Word, Power

point and Access.

Experience in High volume

Excellent Customer Service.

Filing and data archiving, coping,

emailing and fax. Work a POS

and Cash Register.

Outlook and office 365

Appointment setting

Strong problem solve.

Spreadsheet management

Meticulous attention to detail

Excellent Communication

Pleasant demeanor

Scheduling

Managed detailed scheduling to ensure adequate reviews through high-volume crash season.

Quality Assurance

Ensured quality of reviews by taking additional notes of damage. Increased team efficiency 85% through implementation of various process improvements.

Recognized by executive leadership for highest savings in claims auditing. 11/2014 to 12/2015 Claims Specialist- Subrogation

Hyperquest 䠉Chicago, IL

Receive claims via database

Review to save insurance and still perform quick completion and customer approval.

Adjust supplemental items

Subrogation

Careful review of completed assignments making adjustments to the claims to save clients money. Adjusting for client guideline standards. Make exceptions to claims that have adverse adjustments. Adjust sublets for more cost effective avenues per client guidelines.

Negotiated cost between two insurance companies to achieve completion of payments.

02/2011 to 11/2014 Adjuster, Independent Appraiser Southern Oregon Auto Appraisals 䠉Grants Pass, Oregon Specialized in automotive claims consolidation.

Understanding the values of repair time, refinish times, and what it takes to complete a claim from start to finish.

To be knowledgeable on how to adjust in such cases saving time and lowering costs.

Providing damage estimates to many different insurance companies. Direct communication with vehicle owner and the automotive industries. REFERENCES

06/2001 to 08/2011 Owner/Operator

State of Oregon 䠉Grants Pass, OR

Home care worker for two clients with disabilities. Oversee all daily activities, taking clients to and from appointments keeping their doctor appts and all other scheduling; reminding them of their schedule on a day to day basis.

Keeping their home clean and their medications in order and filled. 12/2001 to 04/2002 Cashier

Town and Country 䠉OR

Keeping the shelves stocked and coolers stocked.

Maintaining a consistent flow of the customers.

Providing them with the products they needed.

Handling money and closing out the till at the end of the shift. Managing to keep the store clean and safe for customers. Very fast paced, high production store.

02/1999 to 11/1999 Office Manager

Orson E. Coe Pontiac/GMC Truck 䠉Grand Rapids, MI

Greeted and scheduled all customers dropping off and picking up their cars.

Oversee job scheduling, estimating, payroll, repair order opening and closing, parts ordering, and material ordering.

Direct contact with insurance companies and their adjusters. Experience Working with Audatex, CCC Pathways Creating and filling out Excel spreadsheets Processing claims with multiple Insurance companies Dealing direct with adjusters and customers Flexible schedule in working with customers hard to appoint.

Rick Anthony, Owner

Dark Horse

Office: 541-***-****

Email: ac0b79@r.postjobfree.com

(former supervisor) Friend

Ron Berger, Owner

Top Service

Office: 541-***-****

Email: ac0b79@r.postjobfree.com

(Shop owner that I've done a lot of work with)

Trent Braack, assistant manager

Clint Newell Body Shop

Office: 541-***-****

Email: ac0b79@r.postjobfree.com

(shop supervisor I dealt with regularly)

Contact this candidate