Technical Support Office

Abdiaziz Ali

Professional Summary

Abdiaziz is a Deployment Technician and IT technical support specialist with 4 years of experience in IT Service Management. He has high level efficient experience with all Microsoft applications, Linux, Unix, Mac experience / trouble shooting. He has prior experience in creating and deploying windows images and creating install jobs for various software packages using SCCM. He is local to MN and is immediately available for interview.

Professional Synopsis

‘Abdiaziz is a IT technician with over 4 years of experience in IT Service Management.

Has experience with windows7, 8, 10, Office 2016 and Office 365 Linux, Mac OS X, Microsoft Office, Microsoft Excel.

Has extensive experience in troubleshooting network and user related issues and raising tickets in case of major failures.

Well versed experience in desktop deployment also Upgrading windows 8 to windows 10 by deleting reinstalling.

Has good working experience to Upgrading over 300 computers to office 2016 and Deactivate an installing office 2016 on to new computers

Professional Experience:

Software Support Analyst, December 2016-January 2017

Sovos Compliance

Provide technical support to end users both at the corporate office and in remote locations around the country.

Responsibilities include administering Exchange Email Server 2010 and Office 365, Office 2016, Backup Altiris Deployment Solution and Microsoft SCCM Log incidents using Sales force ticketing software.

Administration of Microsoft Exchange 2007/2003: Plan and implement migration from Exchange 2003 to 2007 also windows 10 troubleshooting.

Resolving over 200 excel issues where costumers add special characters or spaces when they're submitting their taxes.

Help Desk Support, April 2014- May 2016

Alif Center

Assisted customers with PC and Windows issues and provide help desk support via telephone, email, and in person with end-users while providing excellent customer service

Assisted desktop support with creating task sequences for operating system deployment of (XP, Windows 7, 8 and 10).

Troubleshooting hardware and software

Remote Desktop support

Windows 10 deployment/migration project.

Troubleshooting Windows 10

Install Outlook on to new computer

Activating windows 10 for users by getting a legitimate copy from their site

Upgrading windows 8 to windows 10 by deleting reinstalling.

Deactivate an installing office 2016 on to new computers

Upgrading over 300 computers to office 2016

IT Support, August 2012- January 2013

Hennepin County Government Center IT

Provided end user troubleshooting of all Microsoft (Win9x, NT, Win2000, Vista, and Win7) and Mac OSX 10.3 to 10.8 operating system

Reimaging PCs and software imaging

Responsible for Imaging Desktop, Laptops via SCCM

Utilize Remedy to document tickets

Help Desk support and password resets via Active Directory

Troubleshooting hardware and software

Deployment of windows 7/10

wipe hard drives and upgrade legacy units for Windows 7 deployments

Responsible for supporting and maintaining Active Directory and Group Policy infrastructure. Reset user passwords as needed.

Skills:

Able to communicate effectively

Effective at Troubleshooting window 10 issues

Implement troubleshooting process

Willing to implement new ideas

Genesys Works Training, June 2012-August 2012

Skills Learned: Communication & Professional skills, IT Essentials

Education

Metro State university (In progress

Bachelor’s Degree in Information Technology

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