Sales Account Executive

ERIK DINH

***** **** ********* ****** • Goodyear, AZ 85395 • 602-***-**** • ***********@*****.***

Sales Professional with a Proven Track Record of Success

More than 15 years of sales management and business development experience. Specialization in new business development and the ability to connect with all levels of leadership in a variety of industries. Consistent top performer known for exceeding sales goals by up to 200%. Outstanding customer relationship building, timely resolution of problems and proactive account service ensures client retention above industry standards. Creative, passionate and enthusiastic presentation style has led to 30%+ increases in conversion rates. Proficient in Microsoft Office, CRM tracking software, Act! and email marketing systems. Bilingual; speak English and Vietnamese fluently and understand and speak conversational Spanish.

HIGHLIGHTS OF ACCOMPLISHMENTS

Generated $1.2M to $1.5M in annual marketing sales revenue with DEX Media as the #1 new business performer out of 80 account executives regionally. Performed at #2 in total advertising revenue.

Successfully launched new products and services, educated customers, defined product benefits for individual accounts and expanded sales base. Exceeded new internet marketing sales goals by 190%.

Performed above average on client retention rates in a market that had very high customer attrition. Established client relationships and provided account service beyond customer expectations.

Recognized as Valley Yellow Pages’ #2 sales performers out of 700+ representatives statewide; attained 115 new client accounts in one year – 130% more than the #2 performer.

Selected to train new and veteran account executives at Valley Yellow Pages in new business acquisition, current advertiser retention and overcoming customer objections. Held weekly training classes.

Improved conversion rate from 60% to more than 90% at Cal Rentals. Trained sales team, created motivational sales contests and introduced promotions that generated results.

PROFESSIONAL EXPERIENCE

Real Estate Agent – Cross Street/ HomeSmart Realty, Goodyear, AZ 6/2011 to Present

Interview clients to determine what kinds of properties they seeking.

Coordinate appointments to show homes to prospective buyers.

Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.

Compare a property with similar properties that have recently sold to determine its competitive market price.

Contact property owners and advertise services to solicit property sales listings.

Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.

Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.

Advise clients on market conditions, prices, mortgages, legal requirements and related matters.

Generate lists of properties through advertisements, open houses, and participation in multiple listing services.

Arrange meetings between buyers and sellers when details of transactions need to be negotiated.

Coordinate property closings, overseeing signing of documents and disbursement of funds.

Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

Display commercial and residential properties to clients and explain their features.

Arrange for title searches to determine whether clients have clear property titles.

Accompany buyers during visits to and inspections of property, advising clients on the suitability and value of the homes they are visiting.

Full-time Student, University of Phoenix, Phoenix, AZ 6/2010 to 6/2011

Account Executive – DEX Media, Inc., an RH Donnelly Company, Phoenix AZ. 8/2005 to 6/2010

Managed an average of 150 small to medium business marketing accounts and two annual campaigns. Sourced new accounts by conducting research and market analysis as well as networking.

Marketed products and services to businesses in 5,000+ industries including attorneys, doctors and dentists.

Assessed customer needs, conducted extensive marketing and business analysis and created individualized product packages to generate additional sales volume and expand client base.

Conducted sales planning; took initiative to generate own leads and set appointments to meet all goals.

Account Executive – SBC Telecommunications, Inc., San Jose, CA 6/2004 to 6/2005

Provided business-to-business (B2B) marketing and sales consultation for print and internet advertising.

Generated an average of $3M in annual sales revenue from 150 small to medium business accounts; recognized as the #1 sales performer out of 200+ regional account executives. Exceeded goals by 20%.

Defined customer needs by analyzing facts, data and market or industry research and recommended the best product package. Recognized as Pacific division’s best new business acquisition specialist.

Senior Account Executive – Valley Yellow Pages, Campbell, CA 4/2002 to 4/2004

Promoted to Senior Premise Account Executive the first year as the one representative that handled larger, key accounts with the highest advertising dollar values company-wide.

Awarded the “Wolley Award” – the company’s most coveted sales award – in 2003 as one of the top 2% of all income earners and with more than 200% increases in new business acquisition.

Managed up to 500 customer accounts from a variety of industries such as health care and services.

Sales Manager – Cal Rentals, San Jose, CA 4/1999 to 7/2001

Hired, trained and supervised a team of 46 sales representatives in a rental listing company. Performed all sales planning, forecasted volume and allocated individual sales goals.

Led by example; personally averaged 33% of daily sales volume. Mentored and coached team to succeed.

EDUCATION

PMP (Project Management Professional) Training Certification, Training To You 3/2013 to 6/2013

Arizona Licensed Real Estate Agent

Bachelor of Science, Business Management, San Jose State University / University of Phoenix, 6/2011

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