Customer Service Data Entry

Ada Rodriguez

Jersey City, New Jersey

Cell# 201-***-**** E-mail: *************@*****.***

Customs Entry Representative and Client Service Specialist

Over 11 years of experience providing professionalism and commitment when representing companies and clients. 5 + years of data entry professional demonstrating control, high quality and efficiency in precise data quality, time management and organizational skills. Specializing in importing data management and client satisfaction.

Experience:

January/2016 – August/2016 Unination Inc. Clark, NJ

Import Supervisor Operations Representative

Insure proper Documents is processed for customs release to CBP.

Classify import documents before transmitting ABI to CBP.

Processed entry via ABI to CBP in each Port of Entry.

Confirm release with steam ship line(s), freight forwarders, holds examination/charges at the Port of Entry prior to delivery.

Oversee pick up & transfer shipments to customs & Agent for delivery process.

Complete accurate billing to clients while ensuring accurate cost and profit.

Some Freight forwarding / ocean freight quotes for clients / accounting/billing.

Request POD’s once commodities filed, customs cleared and delivered to final destination.

File each file(s) per client by file number of alphabetically.

November/2005 – January/2016 Vandegrift Forwarding Co., Inc. Clark, NJ

Data Entry Clerk, Imports

Processed Data entries once documents are received and classified by Rep.

Coordinated inland moves with truckers, importers and consignees to ensure a seamless delivery.

Bilingual: English and Spanish verbal representative.

Identified client importers needs and resolve grievances with carriers, forwarders and Customs.

Supported increase in productivity levels by streaming-lining accounting process.

Prepared customer analysis reports for management.

Created invoices and tracked overdue accounts.

Provided quality customer service.

Maintained detailed records.

Specializing in importing data management.

July/2009 – June/2013 Li & Fung Inc. Secaucus, NJ

Import Supervisor Operations Representative

Insure proper Documents is processed for customs release to CBP.

Classify import documents before transmitting ABI to CBP.

Processed entry via ABI to CBP in each Port of Entry.

Confirm release with steam ship line(s), freight forwarders, holds examination/charges at the Port of Entry prior to delivery.

Oversee pick up & transfer shipments to customs & Agent for delivery process.

Complete accurate billing to clients while ensuring accurate cost and profit.

Some Freight forwarding / ocean freight quotes for clients / accounting/billing.

Request POD’s once commodities filed, customs cleared and delivered to final destination.

File each file(s) per client by file number or alphabetically.

SKILLS

BILINGUAL: Spanish and English.

Proficient in Trade Point/AS400/Trade Tech &Editrade Operating System. Knowledgeable in Microsoft Office Suite and Outlook. Able to work in a fast-paced environment with little or no supervision, execute assigned tasks with superb accuracy, and capable of troubleshooting grievances professionally. Great customer services skills with clients and employees.

EDUCATION

Hudson Community College Jersey City, NJ Credits – 2004

William L. Dickinson High School Jersey City, NJ

High School Diploma – 2003

Microsoft Word / Excel Intermediate Certificate, 2006

References: Available Upon Request

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