Customer Service Manager

Lester Stevens

***-** ***** ***.

Springfield Gardens, New York 11413

United States

Tel: 718-***-****

SUMMARY

A career practitioner in manufacturing and distribution, with over twenty-seven years of progressively more responsible work experience, tested supervisory skills, and a proven achievement orientation.

CORE COMPETENCIES

Planning And Organization Skill

Oral and Written Communication Skills

Time Management Skills

Interpersonal Relations Skills

Analytical Thinking Ability

Training and Instructional Skills

Problem Solving Ability

Leadership and Team-Building Skills

PROFESSIONAL EXPERIENCE

Cumberland Packing Corp Brooklyn, NY

Production Supervisor Jun 2002 – Dec 2016

Directed production to ensure that a safe environment was maintained and the highest quality product was produced in a cost effective manner for multiple Packaging lines (utilizing 5-Across, 10-across, Woodman, Bartelt, and Cloud packaging machines).

Executed a pre-determined production schedule by deploying production crew members and planning their activities in a manner that served to meet sales demands and maintained high customer service levels.

Supervised all production personnel including production leads, packers, operators, and provides instruction and direction as needed on a wide variety of procedures, including Safety Regulations, Standard Operating Procedures, Good Manufacturing Practices, and other necessary tasks (i.e., Machine Setup, Cleaning, etc.). Coordinated the staffing of periodic hand labeling projects.

Reported weekly key performance metrics including production (efficiency, output), labor (packets/hour worked versus standard, overtime, absenteeism, employee issues), maintenance (downtime, root cause identification), and any other issues/opportunities. Reviewed and made recommendations regarding permanent crewing levels quarterly.

Ensured that technical equipment issues were communicated to the Maintenance Manager and resolved in a timely manner.

Ensured that all plant operations were in compliance with company policy, federal, state and local regulations, and met all external audit requirements.

Metropolitan Lumber Queens, NY

Hilo Operator Feb 2002 – Jun 2002

Manipulated controls, levers, and other devices, to move and operate an industrial Hi-Lo Materials Mover to transfer materials between unloading, processing, loading, and storage areas.

Organized and secured stored materials such as wood planks, boards, plywood sheets, pallets, and so on.

Loaded and unloaded materials manually, off or on to pallets, platforms, skids, or lifting devises.

Performed routine post and pre-inspections on the Hi-Lo equipment to ensure good working condition.

Reported to supervisor any damage to racks, faulty equipment, or any other safety hazards.

Consulted, worked, and coordinated with supervisors, managers, equipment manufactures, and other employees regarding unloading and loading operations.

Performing other duties as assigned by manager or supervisor.

Goldpure Foods Hempstead, NY

Assistant Cook & Dept. Lead Person Jun 2001 – Feb 2002

Assisted the chief cook in preparing the mix of product ingredients.

Cleaned and maintained the mixing and cooking areas of the production kitchen.

Cleaned and maintained the cooking equipment (i.e., pots, pans, refrigerator, ovens, etc.).

Carried cooking equipment (i.e., pots, pans, etc.), back and forth, to wherever needed in the production kitchen.

Assisted in training the kitchen support staff, ensuring their awareness of, and adherence to safety regulations in the production kitchen.

Assumed the responsibilities of the chief cook in his absence.

Sigma Star Foods Bronx, NY

Lead Cook & Dept. Foreman Feb 2000 – Jun 2001

Reviewed estimates of the company’s daily production requirement and scheduled and staffed work activities accordingly.

Oversaw the selection and purchase of the ingredients required for the various products to be produced.

Supervised, trained, and coached the kitchen support staff, oversaw the cleaning operations in the kitchen and store rooms.

Ensured that the appropriate recipe formulations were followed, and that safety guidelines were strictly adhered to in the kitchen.

Ensured that all products were appropriately stage for packaging and delivery to customers.

Nestle Beverage Long Island, NY

Batcher Feb 1996 – Jun 2000

Operated equipment that blended raw ingredients to create beverage products to exact specifications.

Weighed, measured, and mixed ingredients to standards, performing routine tests to ensure that the resulting mixture met specified properties and consistencies.

Performed periodic sampling of products as they were being bottled to ensure continuous meeting of product quality, fill levels, labeling, freshness dating, and container integrity.

Recorded test data and informed the supervisor of any modifications to the manufacturing process to eliminate any irregularities.

Periodically deep cleaned and sanitized the blending/filling equipment and production lines to ensure safety compliance.

EDUCATION

Martin Van Buren High School Queens, NY

Academic Diploma

CERTIFICATION

OSHA Compliant Forklift Certification Brooklyn, NY

ADDITIONAL SKILLS

Proficient in the Microsoft Office Suite (Outlook, Word, Excel, etc.).

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