Customer Service Manager

CORINNE MCQUILLAN

902-***-**** ****************@*******.***

EDUCATION

September 2015 - May 2017

Event Management, Holland College

Have completed the following courses;

Computer Essentials

Financial and Managerial Accounting

Event Planning

Business Communications

Marketing

Tradeshow Operations

Public Relations

Entrepreneurship

Fundraising and Sponsorship

Hospitality Law

EXPERIENCE

July 2016 – September 2016

Woodstock, New Brunswick

Special Events Coordinator, Valley Food Bank

Formerly known as Volunteer Family Services

Finding events for Valley Food Bank to be represented in

Doing office administration work

Assisted sorting through donations

Assisted supplying clients with food

Accepted donations of food/clothing from people

July 2013 – September 2015

Charlottetown, PEI

Customer Service Agent, Atelka

Customer service agent for two different mobile companies.

Assisted with their service, billing, and payment inquiries.

Assisted with general technical support methods

Achievements at Atelka

Trained to do support for new employees

5 weeks in a row as top customer service agent on supervisors’ team

Received multiple 100% feedbacks from customers.

April 2012 – July 2013

Charlottetown, PEI

Assistant Manager, Needs Convenience

Placed orders for products required in the store

Put away orders received as well as signed for packages received

Managed daily paperwork, such as shift sheets, write offs, and inputting invoices into the system

Handled customers’ orders and rang through their purchases

Was in charge of making sure the schedule was completed on time

October 2009 – February 2011

Charlottetown, PEI

Supervisor, Greco Pizza

Took customers’ orders and made the orders.

Made sure delivery orders left the store in a timely fashion

As supervisor, had to make sure all employees were following correct procedures such as correct cleaning, washing hands, and following safety procedures.

Trained new employees on how to make everything in the store, as well as trained on cash to take orders

Cleaned store each night and stocked everything for the morning

Did nightly paperwork

VOLUNTEER EXPERIENCE

Par-T Perfect, PEI

Avon Fashion Show, Summerside PEI

McCain Family Day, Florenceville NB

National French Fry Day, Florenceville NB

Dooryard Arts Festival, Woodstock NB

Old Home Week, Woodstock NB

Grafton Bridge Market, Grafton NB

Meeting and Convention PEI Tradeshow, Charlottetown PEI

ECMA, Saint John NB

EVENT EXPERIENCE

In 2017, attended the Professional Convention Management Association (PCMA) in Austin Texas. While there, I learned many new sets of skills when it comes to event management from industry professionals. I learned skills such as how to have a successful event, tips and tricks to making a memorable event, how to incorporate technology into events, and how to deal with the stress of planning events.

SKILLS

Fast learner

Dependable

Customer Service Oriented

Excel, PowerPoint, and Microsoft word trained

First Aid, WHIMS, and CPR certified

Received World Host Certification

REFERENCES

Professional

Melissa McEachern

Former Manager – Par-T Perfect, 902 – 314 - 9844

Cody McEachern

Former Co-Worker - Atelka, 902 – 940 - 5586

Jennifer Lawton

Event Management Teacher – Holland College, 902 – 894 – 6814

Personal

Merlene Egle

Family Friend, 902 – 314 - 8588

Contact this candidate