Customer Service Data Entry

TRIOLA S. GUERRERO

**** *****-***** ***,*********, N.C 28214

Home: 704-***-****

Email: ******.********@*****.***

OVERVIEW:

I am a highly motivated and dedicated BILINGUAL INTERPRETER offering excellent, comprehensive communication and interpersonal skills. Able to develop a rapport with individuals at all levels. Demonstrate accurate Spanish/English translation between medical professionals and their patients, where I practice ethics and exude confidence. I am able to analyze problems and develop proactive solutions. Possess strong organizational skill. Qualities include but not limited to being patient services oriented, focused and display a strong work ethic. I am able to work independently or as a member of a team where I convey myself as both personable and positive.

Areas of expertise encompass the following:

Spanish/ English Interpreter

Bilingual Liaison

IDX/ STAR Systems

Using company switchboard system

Patient Registration

Payroll

Account Management

Problem Solving

Medical Translation

Excellent Reception Skills

Accurate Data Entry

Appointment Scheduling

Cash Management

Bookkeeping

Ethics and Confidentiality

Microsoft Office

SUMMARY OF EXPERIENCE AND ACCOMPLISHMENTS:

Provided excellent translation skills between medical professionals and their patients.

Managed demographic information with IDX and STAR computer system.

Provided beneficial bilingual liaison services between Spanish speaking employees and their non-Spanish speaking employers.

Accurately provided patient registration and appointment scheduling.

Successfully managed office and receptions areas.

Ensured excellent customer service was provided, and that complaints were handled in a timely and satisfactory manner.

PROFESSIONAL EXPERIENCE:

AMERICARE HEALTH, Charlotte, NC (2014- Present)

Bilingual Patient Representative

Greet and assists Spanish patients, and visitors; interact with a sense of urgency when dealing with patients and external employees.

Verified all patients’ orders with diagnosis and referring physician information including a legible physician signature and verified insurance coverage.

Performed point-of-service collections in a professional manner with Spanish patients appropriate for the healthcare setting

Identified patients utilizing two forms of identification. Provide armbands for all patients.

Respond to emergencies in the department; following processes identified for that particular area.

Assists in meeting departmental goals, point-of-service collections and registration accuracy.

CHARLOTTE EYE EAR NOSE & THROAT, Charlotte, NC (2009- 2014)

Bilingual Patient Representative

Conducted interviews with Spanish patients and/or family members.

Record and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle.

Performed financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.

Educate health care staff about their culture and background, the socio-economic conditions and the health care needs of their patients and communities

Accounts Receivable, cash Flow Management, responsible for patient registration and appointment scheduling / Data entry and filing systems

Responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible.

CAROLINAS HEALTHCARE SYSTEM, Charlotte, NC (2000- 2009)

Bilingual Registrar Spanish/ English

Responsible for Spanish patient registration and appointment scheduling for three clinic areas; Biddle Point, Myer Park, and North Park

Accurate demographic data entry using IDX and STAR computer systems.

Provide outstanding communication for Spanish-only speaking patients.

Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.

Notified hospital case management, social services and admission staff of case screening determinations and outcomes via verbal and written communication for all Spanish patients.

Obtained and record pre-certification, authorization, and referral numbers on patient charts for outpatients, outpatients procedures, admits and pre-admission.

LAWRENCE TRANSPORTATION SYSTEMS, Charlotte, NC (1998-2000)

Bilingual Receptionist

Successfully managed reception and office duties including telephone answering and call referral.

Handled company payroll information and entry.

Provided excellent customer service and problem solving.

Spanish/ English interpreter and liaison for Spanish- only speaking employees.

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