CAREER OBJECTIVE

Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in service-oriented positions seeking to transition medical education and practical experience to healthcare industry.

§Proficiencies: MS Office; MS Excel; MS Word; MS PowerPoint; Typing Speed: 60

§Skills: Problem solving skills, Decision-making skills, Time management skills, Team player, Customer Service oriented

QUALIFICATIONS

Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

EOBs Payment Posting Revenue Cycle Management Scheduling

Insurance Verification Insurance Billing Procedures Insurance Claim Processing

Medical Billing HCPCS Introduction to ICD-10 EOBs Co-Payments

Medical Billing Medical Coding ICD-9-CM HCPCS CPT Introduction to ICD-10 Medical Terminology

PROFESSIONAL EXPERIENCE

Herman's Soul Food and Cathering - Chattanooga, TN

06/2015 - Present

Manager

§Open and close registers daily.

§Handle all forms of money transactions.

§Manages the servers and their duties regarding serving their customers and filing and stocking sides for the next shift.

Family Dollar - Chattanooga, TN

09/2013 - 07/2014

Customer Service Representative

§Open and closed registers on my shifts.

§Handled all forms of money transactions.

§Provided good customer service experience for customers.

§Handled and stocked shelves daily and recovered store for the next business day.

Memorial Hospital - Chattanooga, TN

07/2007 - 07/2010

§Volunteer case management clerk.

§Pulled and copied medical charts for patients to be transferred and/or discharged to other facilities.

§Handled filling and transferred charts back to their departments.

Blue Cross Blue Shield of Tennessee - Chattanooga, TN

09/1992 - 04/2007

Data Entry

§Data entry operator

§Processed claims for the state and also medicare claims.

§Adjusted and corrected claims after processed.

§Handled incoming calls from the state as a customer service representative.

§Handle first initial precertifications for inpatient admissions

EDUCATION

Chattanooga College (ECPC), Chattanooga, TN

certificate, 2026

Certified in data processing in 1975

Chattanooga State Community College, Chattanooga, TN

none, 2026

Major class subject was in business administration

Ultimate Medical Academy, Tampa, FL

Diploma – Medical Billing and Coding, 2017

Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program

VOLUNTEER

Volunteered at Memorial Hospital as a case manager clerk

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