Customer Service Human Resource
Resume:
Markita D. Harrison
*** ******** ****** ***. *** 820
Groton, CT. 06340
757-***-**** ***************@*****.***
To Whom This May Concern:
My background includes numerous years of experience in Operational Support of experience in Human Resources, Procurement, Marketing, and, and Customer Service in the federal government and public sectors. My education consist of a Bachelor’s of Science in Psychology from Virginia Commonwealth University (VCU). Courses taken at VCU to help gain knowledge in business related skills consist of: MGMT 121, MGMT 171, ACCT 203, STAT 210, BUS 100, MKT 100, MATH 131, MATH 141, and PSYC 241. Consistently recognized as a team player and as someone who is skilled in providing excellent customer service to people from diverse backgrounds. I am excited at the prospect of working for your organization.
As noted on my resume, I have a strong know-how in the Human Resource Environment. As a Non Appropriated Fund (NAF) Human Resources Assistant, I processed a wide variety of routine and complex personnel actions requiring an in-depth knowledge of NAF civilian personnel rules and regulations. Processed of documents related to pay, compensation, benefits training. I established and maintained official folders, files and reports. Furthermore, I assisted with the in processing during the Base Realignment and Closure (BRAC) realignment at Fort Eustis, VA and Fort Story, VA from Army to Air Force. I supported the transfer of over 500 NAF employees from Army to Air Force. I received numerous awards for my outstanding performance and professionalism. I am enthusiastic to work for your organization, and sure that you will be impressed with my performance. If you have any question please contact me at the number referenced at the beginning of the letter of interest. Thank you for your time and consideration.
Currently, I work as a Human Resource Assistant with the Department of the U.S. Navy. The service or work product generated is of acceptable quality, timely and responsive to the supervisor and the organization’s priorities and requirements. The work requires little, if any, rework. Errors or lapses are normally not repeated once guidance is provided. I initiate appropriate tracking and follow-up actions on special pays and incentive pays consistent with DoD and Navy established document timeliness standards.
Sincerely,
Markita Harrison
Enc. Resume
Markita D. Harrison
600 Meridian Street Ext. Apt. 820
Groton, CT. 06340
757-***-**** ***************@*****.***
PROFILE
To obtain a position that utilizes my experience providing numerous years of Operational Support, Human Resource, Procurement, Marketing, and Customer Service in both the federal government and public sectors. My education consist of a Bachelor’s of Science in Psychology from Virginia Commonwealth University. Consistently recognized as a team player and as someone who is skilled in providing excellent customer service to people from diverse backgrounds. Seeking opportunities that matches my unique skill set with my educational background.
EDUCATION
Virginia Commonwealth University, 8/2012 - 5/2016
1101 E Marshall St
Richmond, VA. 23298
Bachelors of Science in Psychology
TECHNOLOGY
Microsoft Office Suite - Word, Excel, PowerPoint, and Access
HR/Finance - I-9 Management, e Verify, and various procurement websites
Data Analysis - Google Analytics
Information Assurance Computer Training
Anti-Phishing
Personal Identifiable Information (PII) Training
WORK EXPERIENCE
Human Resource Assistant 01/2017 to Present
Personnel Support Detachment
Groton, CT
I properly follow instructions and have the requisite technical knowledge of updating dependency applications, processing transactions for reserves and responsible for boat reports.
I possess and apply the skill(s) needed to complete other assigned tasks. I am required to review and complete a variety of military pay entitlement actions such as, Basic Allowance for Housing (BAH), Basic Allowance for Subsistence (BAS), career sea pay and other pay impacting transactions.
I am also required to update service members’ pay account via Navy Standard Integrated Personnel Systems (NSIPS), and Master Military Pay Account (MMPA) programs. I verify eligibility, determine entitlements, and make adjustments to pay records based on standardized military pay rules, regulations, laws, procedures, or operations governing each pay entitlement.
I apply procedural guidance established by NPPSC, sound business practices and automated pay and personnel systems to meet and exceed Navy's timeliness and accuracy goals.
As an employee, I demonstrate a fundamental understanding of the Personnel Support Detachment (PSD) mission, efficiently use resources, and fully comply with administrative policies, regulations, and procedures in completing assigned tasks.
The service or work product generated is of acceptable quality, timely and responsive to the supervisor and the organization’s priorities and requirements.
The work requires little, if any, rework. Errors or lapses are normally not repeated once guidance is provided.
I initiate appropriate tracking and follow-up actions on special pays and incentive pays consistent with DoD and Navy established document timeliness standards.
I provide accurate and timely information regarding work-related issues, their development or status in a professional and articulate manner in person, via telephone, and electronic media such as email, and Transaction Online Processing Systems (TOPS).
I routinely communicate with supervisor about any issue that may occur. I also communicate with co-workers, technical personnel, and supported activities (CPCs, service members).
Makeup Artist 01/2013-01/2017
Entrepreneur
Newport News, VA
•Compiled statistical, financial, accounting and auditing reports related to cash receipts, expenditures, accounts payable/receivable, and profit and losses to maintain my business.
•Selected desired makeup shades from stock, or mix makeup, and coloring in order to make custom color effects for specific projects.
•Cleansed and toned the skin in order to prepare it for makeup application.
•Prepared requisitions to replenish inventory to maintain materials for special effects, and special cosmetics.
•Researched the latest trends in cosmetics and create new techniques of applying makeup on cliental. Head shots are taken after each session to create a portfolio for future clients in order to document specific looks and what products were used to achieve that look.
•Evaluated environmental characteristics such as venue size and lighting plans in order to determine makeup requirements.
•Provided performers with makeup removal assistance after performances have been completed.
•Created a quote for services provided; which includes consultation, a fixed fee of $150 application of makeup per session, and freight charges that may have occurred from specialty items needed for special effects in shows or productions such as music videos.
•Met with various vendors to discuss industry periodicals, directories, trade journals, websites, and consult with other makeup artist to locate necessary products and services.
•Procured the highest quality merchandise at the lowest possible price and in correct amounts.
•Negotiated, performed market research, solicited bids, and administered contracts with vendors, and other representatives.
•Monitored shipments to ensure that products come in by the date agreed upon on the contract. Follow-up with vendors to check on status of shipments and if an issue occurs with shipments a resolution is provided between both parties to resolve issues related to undelivered goods.
Forever21- Marketing/Sales Representative 3/2013-1/2015
Richmond, VA
Responsible for dealing with anything related to the ordering of materials, services, and supplies for the company. Duties:
•Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's performance history.
•Ensured that all goods and services purchased comply with the organization’s social sustainability policies.
•Managed existing vendor and supplier relationships.
•Met with potential suppliers to gather information on what products they offer and if they can meet organization standards.
•Collected and analyze data using a variety of established research methods, procedures, statistical formulas and techniques to include verifying the data for accuracy and identifying trends, forecasting projections, and preparing reports.
•Monitored returns, damage replacements, and return policies.
Human Resource Assistant 6/2010-3/2011
Human Resources-NAF
Fort Eustis, VA
•Processed a wide variety of routine and complex personnel actions.
•Recorded employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
•Provided advice and assistance on the preparation and processes of documents related to pay, compensation, benefits training and other aspects of NAF employment.
•Received job applications and prepared them for management.
•Prepared referrals for interviews at the request of management.
•Assisted with in-processes and out-processes of employees.
•Assisted with conducting orientations and interviews of potential candidates for employment opportunities as required.
•Assisted with finger printing individuals for background checks utilizing PSIP system.
•Used e-verify when processing contractors.
•With guidance, prepared various communications materials such as correspondence, newsletters, brochures, mass emails.
•Interpreted new directives, policies, and procedures and communicated changes to appropriate staff.
Cashier 6/2009-4/2010
Fort Eustis Commissary Agency
Fort Eustis, VA
•Reconciled cash drawer to ensure all checks, credit card slips, vouchers, and automatic debits were accounted for at the end of my shift.
•Greeted customers' entering the establishment and answered any questions customers' may have had, and provided information on refunds procedures or store policies.
•Assisted with duties in other areas of the store, such as bagging, and carrying out customers' items to their car, ensured checkout areas were properly cleaned, and other general cleaning duties.
•Re-stocked shelves, marked prices on incoming products to be displayed, managed inventory at the store, and setup displays for promotional products.
Professional References
Mr. Melvin Spence
143 Chases Lane
Middletown, RI 02842
Office: 401-***-****
Email: *********@*****.***
Mrs. Janice Addison
Director, Procurement Center (AQPW)
Defense Contracting Management Agency
Office: 804-***-****
Email: ******.*******@****.***
Mrs. Del J. Celano
Contract Specialist,
Carrier Avail and Repair, Contracting Division
Office: 757-***-****
Email: *******.******@*********.****.***
Contact this candidate