Logistics Manager / Operations
Resume:
Experience
Onsite Manager
Responsibilities
Managed the contractor to customer relationship.
Recruited, developed, and managed employees at the customers’ location.
Handled all site human resource and payroll functions.
Ensured all OSHA and safety standards were met.
Managed the P&L responsibilities for the location.
Responsible for budget development and adherence.
Responsible for data entry into Excel, Word, Outlook, SAP, and in-house reporting software.
This position managed a full crew of warehouse personnel, including general laborers and forklift drivers. Crews worked multiple shifts, 7 days a week, and ranged between 17 and 21 employees. This position required hands on management with a dock presence. Employee management consisted of coaching & development, staffing and scheduling, payroll administration, and conflict management.
2014 – 2016 U.S. Xpress, Inc.
Account Supervisor/ Planner
Responsibilities
Managed drivers and maintain seated truck count by making capacity available; maintained accurate driver PTA’s and reduced driver turnover.
Built and maintained quality relationships with drivers.
Established and monitored company performance objectives with drivers. Completed annual performance review with each driver in fleet.
Addressed possible service issues in a timely manner. Verified the status of all drivers and address any service alerts. Repowered loads as needed.
Promoted safe operations by monitoring and insuring driver’s participation in all safety related training, hours of service compliance.
Insured fuel and routing compliance.
Contacted each new driver assigned to Driver Manager’s fleet and allowed open discussion to determine driver’s needs. Clarified Driver Manager’s expectations of driver’s performance.
Documented any issues that may lead to disciplinary action or termination. Made recommendation as to the action needed to resolve the issue.
Instructed driver on where to pick up and deliver loads; make decisions regarding when to assign deadhead miles and approved out of route miles. Advised driver how to route truck when weather conditions were bad or if there were any health related concerns.
2010 – 2013 Falcon Technologies and Services Inc.
Production Planner/Buyer/Cost Analyst/ Environmental Coordinator, Barnett Shale Play
Responsibilities
Planned and prepared production schedules for manufacture of oil field related products.
Drew up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
Analyzed production specifications and plant capacity data; performed mathematical calculations to determine manufacturing processes, tools, and human resource requirements.
Planned and scheduled workflow for each department and operation according to previously established manufacturing sequences and lead times.
Planned sequence of fabrication, assembly, installation, and other manufacturing operations for guidance of production workers. Expedited and altered operations that delay schedules in order to meet unforeseen conditions. Prepared and presented production reports.
Conferred with department supervisors to determine status of assigned projects.
Prepared lists and purchase orders of required materials, tools, and equipment. Performed procurement and cost analysis of materials.
Insure the proper blasting and coating of field API standards and specialty designed production tanks.
Insure the proper inspections and tests are perform by qualified NACE and other qualified persons
Insure the proper building and quality of secondary containment and EFS products
Design and implement new production processes and work flow procedures
SAP material master maintenance; BOM and recipe creation and maintenance; RFP and RFQ publishing and negotiations
Air, water, and radioactive environmental waste disposal compliancy; maintained records.
Field Services Coordinator, Niobrara & Bakken Shale Play
Responsibilities
Managed the scheduling, training, and performance of field service representatives who perform on-site routine services including installation, maintenance, troubleshooting, and repair. Developed policies and procedures.
Handled service contracts, directed support services; Maintained offices and facilities. Ensured inventory levels were fully stocked.
Ensured all field service projects were completed within budget/deadline to meet customers' needs.
2008 – 2010 International Surfacing Systems
Traffic Control & Equipment Operator/Seasonal
Responsibilities
Developed traffic control plans in accordance with local, State, and Federal regulations.
Operated a multitude of heavy equipment as needed.
2005 – 2008 Source Logistics, Indianapolis, IN
Midwest Fleet Director
Responsibilities
Developed and drove operations strategies for multiple markets and strategic business units by collaborating with senior leadership regarding strategic direction.
Identified innovative approaches to drive operational efficiencies (i.e., shipping, customer experience, etc.). Converted the vision and strategy into action plans, guiding and ensuring alignment of functional and departmental strategic business plans.
Worked with teams to ensure a consistent customer experience. Developed policies and procedures to ensure alignment, ensuring all stakeholders are trained on shipping strategies and expectations.
Developed a multi-year plan to provide visibility to expected performance improvement in profit and loss (P&L) and customer experience.
Served as a business and operations expert to advocate for customer experience as it relates to operations; researched and ensured compliance with laws and regulations; benchmarked the operations function against industry standards and internal practices to identify industry and company best practices.
Oversaw shipping operations and customer service management by developing and implementing operating plans aligning with and influencing broader corporate strategies.
Developed and managed profit and loss (P&L) and budget in area of responsibility.
Provided performance updates to senior executives, and negotiated third-party contracts in service of functional and corporate goals.
Developed supply chain strategies for shipping by collaborating with cross-functional partners to determine opportunities for price leverage and efficiencies.
Developed action plans; negotiating with suppliers and third-party logistics providers regarding costs and processes.
Ensured a consistent customer experience throughout the supply chain process. I
Drove operational consistency to ensure a positive customer experience by developing operational strategies to align all markets. Identified and communicated driver performance to ensure visibility among customers
2003 -2005 Air Road Express, Indianapolis, IN
Fleet Manager
Responsibilities
Manage drivers and maintain seated truck count by making capacity available; maintained accurate driver PTA’s and reduced driver turnover.
Build and maintain quality relationships with drivers
Established and monitored company performance objectives with drivers. Completed annual performance review with each driver in fleet.
Addressed possible service issues in a timely manner while coordinating with Customer Service and Load Planning departments. Verify the status of all drivers and address any service alerts. Repower loads as needed.
Promote safe operations by monitoring and insuring driver’s participation in all safety related training, hours of service compliance, Haz Mat, HVL/Homeland Security Compliance and drug testing compliance.
Insure fuel and routing compliance.
Contact each new driver assigned to Driver Manager’s fleet and allow open discussion to determine driver’s needs. Clarify Driver Manager’s expectations of driver’s performance.
Document any issues that may lead to disciplinary action or termination. Make recommendation as to the action needed to resolve the issue.
Approve driver’s home time requests and serve as a liaison between the driver and load planning to ensure freight is available for the drivers to get home on time.
Instruct driver on where to pick up and deliver loads; make decisions regarding when to assign deadhead miles and approve out of route miles. Advise driver how to route truck I when weather conditions are bad or if there are health related concerns.
1999 - 2003 Denton Interstate Corp., Denton, TX
Parts and Service Manager
Responsibilities
Provided customer service and assistance to transportation industry.
Participated in HR procedures including recruiting and terminating parts and service employees.
Developed employee schedules.
Supervised a team of 25+ hourly employees, 4 supervisors, and 2 assistants.
Responsible for all sales, inventory, sales margins, and monthly P&L reports.
Responsible for all parts ordering, and determined par levels (min-max).
Responsible for all vendor relations.
Completed freightliner warranty submission and ordered parts.
Managed Bridgestone and Goodyear national accounts.
1993 - 1999 Celadon Trucking Services, Denton, TX.
Terminal/Operations Manager & Shop Manager
Responsibilities
Determined how to manage fleet based on daily operations reports.
Supervised fleet managers and evaluated their fleet’s service, utilization, and driver turnover. Assisted fleet managers with issues that would occur from day to day.
Oversaw a fleet of 200-300 trucks and track utilization to ensure PTA’s are current.
Provided weekly statistics and reviewed monthly profit and loss statements to ensure the preset margins are attained.
Analyzed and distributed operational reports to staff on a daily, weekly, and monthly basis. Took action based on the results of the analysis.
Provided leadership to all fleet managers and responded to their needs with a sense of urgency. Maximized the opportunity to build lasting relationships with drivers in the fleet by coordinating efforts to build motivation and moral with fleet managers and create a sense of teamwork with all departments.
Worked in coordinated efforts to keep drivers utilized.
Assisted the fleet manager with consistent miles and managed home time for drivers. Assisted fleet managers with enforcing driver accountability.
Provided the tools and guidance for staff to meet or exceed customer expectations with on time service. Developed a good, solid relationship with customers.
Promoted a high level of Safety Awareness.
Understood and enforced driver and office company policies and procedures. Communicated new policies and procedures to staff.
Participated in the recruitment of office employees when necessary.
Maintained compliance with all local, State, and Federal laws.
Looked to continuously improve equipment utilization and driver/office retention.
Certifications
Lean Six Sigma White Belt Certified (LSSWB) – Studying for Six Sigma Lean Black Belt Professional (LBBP); ASE Master Medium-Heavy Vehicle Technician until 2005)
Technical
SAP; Windows 3.1, 95, 98, 98SE, 2000, ME, 2000 Server, XP, Vista, 7, 8, and 10; Microsoft Office; DOS, Linux, and Unix; Transman; Premier Connect Enterprise; Karmak; Webpro; Netpro/SOS; Paragon; Degama; ICC; DDS; ADAMS; Fleetware; AS400 (Rumba & QTOPS);
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