Sales Customer Service

Curriculum Vitae

Babita Rani

Address: ***, ***** ***** ** **

ADA, MI-49301

Phone:443-***-****

E-Mail: ****************@*****.***

Objective

Seeking a challenging position and utilizing my abilities developed through my experience and education with an opportunity for career growth and to promote the growth of the organization

Language Skills

EnglishReading, Writing, Speaking100% Fluent

HindiReading, Writing, Speaking100% Fluent

PunjabiReading, Writing, Speaking100% Fluent

Professional Skills

Operating Systems:Windows (95/98/2000/XP/vista/win7)

Languages:C, C++, C#, Asp.Net 2.0, PHP, HTML, DHTM, XML.

Databases:MS-SQL Server, MYSQL, Ms-Access

Education

Info Tech Computer InstituteSept 2011-Sept 2012

Faridkot, Punjab India (Affiliated withP.T.University)

Masters of Business Administration (IT)

Info Tech Computer InstituteSept 2005-Sept 2006

Faridkot, Punjab India(Affiliated withP.T.University)

Post Graduate Diploma in Business Management (IT)

Info Tech Computer Institute Sept 2001-Sept 2004

Faridkot, Punjab India (Affiliated with P.T.University)

Bachelors of Science (IT)

Govt. Girls Senior Secondary SchoolSept 1999-Sept 2001

Faridkot, Punjab India

High School (Senior Secondary)

Mahavira High SchoolMar 1988-Mar 1999

Faridkot, Punjab India

Professional Experience

Front DeskFebruary 2017 - Present

Quality inn Hotel, Jessup, MD

Process guest arrivals and departures including all necessary payments Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy Solid experience in accounting functions such as account Payable/Receivable and auditing Offer referral for services and handle requests for information Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby Arrange for shuttle services and assist with other guest transport needs Confirm sufficient supplies are ready and available to last the entire shift Direct phone calls as necessary.

Store Manager June 2016 to November 2016

Sangam Spices, Silver Spring, MD

Job Responsibilities:

Directed all activities required to achieve store sales, targets, goals.

Create and maintain customer relationships.

Proper process of inward & outward of stock.

Forecast volume of future sales to maximize profits.

Report on buying trends, customer needs, profits etc.

Deal with all issues that arise from customers.

Business Development Manager March 2010-March 2012

Century Group Private Ltd., Chandigarh, India

Job Responsibilities:

Keeping up-to-date about company products and services

Networking with industry professionals and stakeholders

Communicating with managers, stakeholders and customers

Coordinate with sales and marketing departments and teams

Daily report to managing director

Create, review and distribute relevant product documentation

Utilizing client database

IT Teacher April 2009-Mar 2010

InfoTech computer Centre, Faridkot, India

Gained experience of teaching as an IT Faculty.

Teaching Responsibilities:

Organized, implemented and monitored programs and assessments.

Was responsible for preparing learning material for courses and devising relevant practical activities.

Involved in course team activities and curriculum development for students.

Web Developer April 2008-April 2009

Zimin Software Pvt. Ltd., Mohali, India

Worked on various projects:

IT by design:Front end-asp.netBack-end MS SQL

Brainquest:Front end-PHPBack end- My SQL

Ziminsoft official websiteFront end-PHPBack end- My SQL

Key Skills:

Coding, Testing, Implementation/Maintenance Support in PHP and MYSQL

Quick learner and eager to learn new technologies.

OOPS PHP development

Platforms: Windows.

Client-side programming: PHP, HTML, DHTML, XML, Dreamweaver

Web server installation & configuration: Apache.

Development of reusable code.

Understand the business and functional requirements.

Iterative testing and code reviews

Responsibilities:

Interacting with clients and prospects to analyze their requirements.

Daily status reporting to the client.

Asp.net Certified Course July 2007- December 2007

C.S. InfoTech, Chandigarh, India

Sales Officer March 2006- March2007

Nokia Sales Center Chandigarh, India

Gained experience in Nokia store thru:

Client Interaction.

Technical support

Job Responsibilities:

Responsible for assigned sales targets (monthly, quarterly and annually)

Maintaining relationship with target customers, customer service, sales support and sales.

Promoting the Brands & Encouraging the Sales through various Promotional Activities (Canopy, Van Activity etc).

Operating Internet, Updating all records and documents (Hard copy as well as Soft copy), Purchasing and maintaining stocks, Data Entry.

Develop new sample for client.

Maintain good relation with client.

Skills:

Strong negotiation skills

Extensive phone and in-person customer service experience

Knowledgeable on product

Excellent communication skills

Works well as part of a team

Excellent with angry customers

Reliable worker

Assistant Quality Analyzer April 2005-April 2006

Adventa Software Solutions, Faridkot, India

Job Responsibilities:

Understanding Software Development Life Cycle(SDLC) and Software Testing Life Cycle(STLC)

Good knowledge on Software Quality Assurance on Manual and Automation Testing of Client Server and Web based Applications.

Knowledge in Testing, Functional Testing.

Knowledge in developing, documenting and executing test cases manually.

Bug Tracking.

Knowledge in testing back-end applications.

Teacher Feb 2004- Feb2005

InfoTech computer Centre, Faridkot, India

Gained experience of teaching as an IT Faculty.

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