Technical Support Engineer
Resume:
Wajid A. Khan
*************@*****.***
IT PROFFESIONAL
Insightful, results-driven I.T specialist with hands-on experience in maintaining, troubleshooting and supporting. Secure local area networks and wide area networks, These Capabilities in helpdesk technical support, minimizing technical issues through proactive troubleshooting and maintenance.
Areas of Expertise:
LAN, WAN, VPN, NOC
Network support
Helpdesk technical support
TECHNICAL PROFICIENCIES
Networking:
LAN / WAN Administration
Tools:
Wireshark, Packet tracer MS Office Suite, MS Access.
EDUCATION & CERTIFICATIONS
MS-Computers and Information sciences (June 2015- March 2017)
Southern New Hampshire University, Manchester, NH USA
BS-Computer Engineering (2009-2012)
Sir Syed University of Engineering and Technology Karachi, Pakistan
Certifications:
Cisco Certified Network Associate (CSCO12294098)
1.RIP v1 & v2
2.EIGRP
3.OSPF
4.BGP (Basic Knowledge)
Linux
1.LVM
2.Patching
EXPERIENCE
Network Support Engineer
Guarded Systems Internationals (March 13 – 21st Dec 14)
Providing Level (1 And 2) Network support including Remote troubleshooting of equipment and end user devices.
Network racks management and monitoring network center critical devices.
Hands on different Gateways Devices i.e. Nomadix, Zyxel.
Troubleshooting, installation, and support for Software/Hardware for desktop systems and LAN.
Hands on different wireless AP & Controllers i.e. Ruckus, Aruba, Cisco.
Maintaining the backups of all firewalls, routers and switches
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