Customer Service Technician

Alfred Green Tel. 201-***-****

** * ******* **. **********, NJ 07061 **********@*****.***

Objective

To secure a position of a Multimedia Field Technician in an organization where my skills, expertise and experience in the field are utilized to their maximum potential in a way that benefits me as well as the company

Work History

Comcast Cable Company, Newark New Jersey Current

•Respond in a timely fashion to customer locations for scheduled installations.

•Inspect installations sites to determine the line placement.

•Drill holes when needed as well as run lines for customer installs

•Installation of Xfinity entertainment systems, regular cable systems, networking systems

•Test all installation components to insure they are working properly

•Activate new installations on site

•Give customer brief tutorials on new equipment

•Respond to Comcast repair calls

•Test existing systems

•Test signals using meters and tools

•Replace lines as needed

•Give customers explanations of issues and repair quotes

•Exhibit excellent customer responsiveness and receives high marks on customer surveys

•Successfully completed intensive technician training course provided by Comcast

Flyte Time Car Service, Mahwah New Jersey March 2014- September 2014

• Cleaned and serviced company cars, limousines

•Assured vehicles were cleaned and gassed at all times

•Kept track of mileage for servicing and reported any malfunctions of equipment

•Prepared monthly expense reports

• Maintained systematic working of company vehicles by conducting routine vehicle

assessments and primary vehicle inspections.

•Planned and followed accurate time schedules in the transport of corporate clients

•Prepared additional routes utilizing GPS and interacted with dis-patch via two-way-radio

•Reported on all problems and codes in a timely manner

Advanced Car Service, Alpine New Jersey August 2013- February 2014

• Maintain a valid Chauffer’s license in the State of New Jersey

• Operate limousines, company cars and taxi cabs to transport customers to various locations

in a timely safe and courteous manner

• Follow Chauffer regulations governing vehicle operation and ensure passengers follow safety

regulations

• Communicate with dispatchers by radio, telephone or computer in order to exchange information

and receive requests for customer service

• Record, date and driver identification on required logs including trip information such as time,

place of pick-up and drop off as well as total fee

• Perform routine vehicle assessments and follow through with minor repairs

Verizon Telecommunications, November 1997- November 2011

• Effectively installed and repaired copper lens in residential homes

• Responsible for staying current in technical theory, application, and operational discipline.

• Running Wiring, installing jacks for both business and residential homes

• Experienced in Fiber Optics

• Highly qualified in analyzing a myriad of situations in order to put a diagnosis on outage root cause

• Promotes positive customer satisfaction through courteous manners and professional attitude

• Thoroughly assess and executes task at hand to ensure quality service and maximum benefit of

Product and service

• Performs routine system maintenance and testing functions at local and remote sites.

• Successfully and accurately perform telecommunications equipment installation as required

Education

Diploma Received

Teaneck High School,

Teaneck New Jersey

June.1986

Skills/Accomplishments

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Self- motivated; exhibits initiative in achieving company goals and objectives

Computer-literate performer highly proficient in most company software covering a wide variety of applications.

Proven relationship-builder with excellent interpersonal skills.

Culturally sensitivity individual with the ability to build rapport with a diverse atmosphere in multicultural settings.

Innovative problem-solver who can generate workable solutions and resolve complaints.

Accepts and provides constructive feedback

Highly adaptable, mobile, positive, resilient, and patient.

References

Peninnah L. Drakeford Juan Batista

Educational Director, Prime Time E.L.C. Verizon, Multi-media Field Technician 201-***-**** Tel.201-***-****

Email:*****************@*****.*** Email:************@***.***

Contact this candidate