Information Technology Engineer

Steven Ross Copple

**** *. ****. **. *******, Ne Cell: 402-***-**** ********@*****.***

Professional Summary

Results-driven and focused engineering technician who prioritizes safety, cost-effective solutions and exceeding customer expectations to the highest degree. I'm highly effective at maintaining and installing software and hardware for laptop and desktop computers. I am self motivated and hard to deter. With over 14 years in desktop building, and over two years of heavy laptop modification. I'm seeking a role offering opportunities for long term professional growth and development.

Skills

Desktop and laptop repair Patient

Internal components installation Exceptional time

Internet setup and repair Decisive

Detail-oriented Admin Experience

Strong communication skills Issue resolution

Self-starter Technical Help Desk

Innovative thinker Delicate

environments

Work History

Desktop Admin - EUC - Techical Support, 10/2016 to 03/2017 Enterprise Staffing Inc. - Contract Position for CHI Health at Nebraska Heart Image new computers once built and tested

Enterprise application diagnosing and repairing

Help end users in the hospital and clinic with any and all issues Go through tickets and work a full week on call every other third week Order inventory and process requests

Remote in on a steady basis to clinic and hospital computers located elsewhere

Consistently have conference meetings with IT from across the midwest helping with issues.

Computer Engineer/Builder, 02/2014 to 06/2016

Xotic PC – 4000 Lowell Circle, Lincoln, NE 68502

Installed software, modified and repaired hardware and resolved technical issues.

Resolved problems with malfunctioning products.

Consistently met deadlines and requirements for all production work orders.

Restored data, operating systems, files, documents and drivers. Extensively trained new employees in hardware as well as software. Built from the ground up custom watercooled desktop builds, including acrylic tubing and copper tubing.

Laptop tear down and modification was a daily activity as well. Education

Not attained.: Information Technology,

University of Phoenix - Omaha - Online Courses

Not attained.: CADD,

Southeast Community College - Lincoln, Ne

Hobbies

First on my list of hobbies is a passion, Quakecon. One of the biggest lans in the world. 9 year veteran. I hope to attend a North American DreamHack as well.

Second is traveling to a waffle house every few months. Gaming on & maintaining my own gaming rig.

Traversing a lot of computers, phones, and electronic devices that friends need fixed or looked at.

Watching my godson's whenever I can.

Occasionally ride dirt bikes and atv's as well.

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