Customer Service Technical Support
Resume:
ERIK LOPEZ
***********@*****.***
Objective:
Looking to obtain position in the company to utilize my education, skills and experience to be able to provide it support and be a greater asset to the company
EMPLOYMENT:
Alorica 2012-current
White glove Directv
answer phone calls and provides customer service sets up and attachments for dtv bundles and if necessary sets up dtv orders
Provides on call support to team managers if necessary by assisting in customer complaints or issues
offers support in system testing when the need is required
keeps customers up to date with their monthly bill by accepting payments over the phone
upgrading or downgrading the packages of the customer
Computer technician
2004-current
provides on call technical support, trouble shooting, remote access, home networking assistance.
identifies and removes malware such as viruses, worms, trojan horses, spyware and rootkits
provides services such as disk cleanup, defragmentation, system restore to a previously working state, complete system reformat if necessary and upgrades computers with video cards, hard drives, ram, cpus, and operating systems
EDUCATION:
Florida International University
Bachelors Degree program Computer Engineering 2010-2012
GPA 3.8
College of Business & Technology
Associates Degree program Business Administration 2005-2007
Gpa 3.95
Skills
WPS 80, proficient in the use of office equipment such as computer, fax machine and printer, building, repairing and trouble shooting of windows operated computers from windows xp to windows 8.1
Honors and Certifications
Awarded Deans list 2005, Certificate of Excellence Mass Communications, MOUS,
References available upon request
Contact this candidate