Customer Service Management

Ahsan Ali (AA Shaw)

Human Resource

Experience: * Years

Educational Qualifications: MBA in HR

Contact Information: 009**-*********

Current Location: Dubai, UAE

Email: **********@*****.***

Summary & Achievements

During the period in Telenor Pakistan, my job description comprised of planning of daily

activities as a leader

Leading the whole staff to achieve the target required as planned, recruiting the best manpower to

meet the organizational needs

Providing the team members training and developing merit to assess their performance

Making sure Incentive should be based on performance appraisal by matching to the position held

by union members

Surveying level of satisfaction with the job & compensation which is significant to organizational

development, maximizing employees relation & retention

Work Experience (2 years)

HR Assistant Manager

Telenor Pakistan

(A leading telecommunication company in Pakistan)

10/2015 - 01/2017

HR policies & administrative functions like job analysis.

Coordinating, Maintaining employees relations & conflict resolution, retention according to

labor laws & American disability act

Training, learning & development, tracking of accounts, payroll, making deals with partners and

stakeholders

Management & supervision of staff and franchise resources to make sure that everything run

smoothly

HR Internee

Bank of Punjab

(One of the largest semi Govt. Banks in Pakistan)

05/2015 - 07/2015

Worked there as an internee with the senior officials and gained set of nuances from their

experience

Volunteer social Projects (2014 to still)(3 years)

Pakistans Economy

Peace & Difficulties

Education system & wastage of US Aid

Educational Qualifications

MBA

Virtual University of Pakistan

02/2012 - 09/2015

Courses: Human Resource Management

BA

University of Punjab

07/2008 08/2011

Courses: Journalism, English

Skills

MS Office, HRM, Public speaker, Creative writer, deductive analysis, Leadership

Team leader & player, Public Relation,, documentation Research, excellent communicator

Multitasking, negotiator & mediator, customer service, creativity and innovativeness

Assessment and selection Behavioral interviewing Benchmarking Benefits administration

Budgeting and fiscal control Business reengineering Business writing strategies Change

management Coaching Collective bargaining Community service Compensation

management/analysis Consultant Contract negotiations Culture management Curriculum

development Database management Decision making Dispute arbitration Diversity

management Documentation Employee engagement Employee handbook Employee

orientation Employee relations and mediation Employee retention Employee satisfaction

Employee surveys Equal Employment Opportunity (EEO) Equity issues Executive search

Exit interview Facilitation Generalist Grievances HRIS technology and solutions

Headhunter Health and safety programs (occupational) Human capital management Incentive

programs Industrial relations Interviewing Job descriptions Labor relations Leadership

development Leadership surveys Lost time/leave Management/management principles

Mentoring Merger and acquisition Negotiations Operating budget Organizational behavior

Organizational effectiveness Organizational development Outplacement Outsource Payroll

Pension administration Performance appraisal/evaluation Performance improvement

Performance management Personnel records Personnel selection Planning Policies Pre-

employment screening Procedures Professional development Program design Project

development Project management Promotion Recognition Recruitment Regulatory affairs

Remunerate Resume Restructure Retention Rewards and recognition Salary reviews

Selection process Specialist Staffing/scheduling requirements Strategic

management/planning Succession planning Systems information Talent management Team

building Temp Training and development Union Vendor management Workers

Compensation Workflow reviews Workforce planning Accuracy, Adaptability, Always

Reporting for Work on Time, Anticipating The Needs of Supervisors, Attention to Detail,

Calming Dissatisfied Clients, Composing Effective Correspondence, Consistently Meeting

Deadlines, Controlling Expenses, Creating Attractive Presentation Slides, Creating Complex

Macros, Customer Service, Dependability, Efficiencies, Enhancing Quality, Excellent Command

of the English Language, Explaining Clearly, Friendly, Flexibility, Graphic Design, Greeting

Visitors Warmly, Highly Organized, Identifying Optimal Suppliers, Interfacing Effectively with

Diverse Personalities, Juggling Competing Priorities, Learning New Technology Quickly,

Maintaining Confidentiality, Managing Databases, Meticulous, Microsoft Access, Microsoft

Excel, Microsoft Word, Orchestrating Events, Organizing Meetings, Outstanding Attendance

Record, Personable Phone Manner, Politically Savvy, Positive Attitude, PowerPoint, Precision,

Prioritizing Tasks, Problem Solving, Producing a High Volume of Work, Professional Dress and

Demeanor, Proofreading Documents, Protecting Supervisors, Quality Control, Resolving

Complaints, Saving Money, Screening Calls and Visitors, Serving Multiple Supervisors,

Streamlining, Taking Initiative, Team Oriented, Thriving on Pressure, Time Management,

Troubleshooting, Unflappable, Verbal Communication, Web Design, Working Independently

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