Information Technology Customer Service

Martin Glen Miller

213-***-**** * ********@*****.*** - 5640 Santa Monica Blvd., Apt#344 Hollywood, CA 90038

Job Title

Accomplished and results driven professional recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and working with senior management, associates, and customers. Have excellent interpersonal skills, able to collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. Broad based qualifications include: Human Resources Management; Marketing; Business Management; Multimedia Visual Communications; Information Technology; Research and Development; and Team Collaboration.

AREAS OF EXPERTISE

Excellent Strategist - Provide solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals.

Exceptional organizational skills - Consistently recognized by colleagues for exceptional talents in needs analysis and problem resolution in fast-paced environments.

Strong sense of responsibility - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing business solutions to meet a diversity of needs.

Administration and Management - Knowledgeable of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, and sales techniques.

Customer Service - Consistently demonstrate responsiveness, strong customer focus, and ability to build good customer relationships

Computer Skills – Knowledgeable of computer programs to include Microsoft Word, Excel and PowerPoint.

PROFESSIONAL EXPERIENCE

Human Resources Manager:

Community Housing (LACH) Los Angeles, CA 2013-2016

Managed recruitment/employment function in coordination with appropriate hiring executive.

Reviewed and edited job descriptions; posted job openings, coordinated and conducted interviews, reference checks, background checks, proposed appropriate compensation, extended job offers.

Handled employee relations matters involving performance evaluation, disciplinary issues, employee complaints.

Counseled management and employees on a variety of issues; interpreted corporate policies and procedures; as well as, federal and state laws.

Property Manager:

Roller Properties Kansas City, MO 2009-2013

Established rental rates by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.

Attracted tenants by advertising vacancies; obtained referrals from current tenants; explained advantages of location and services; and showed units.

Contracted with tenants by negotiating leases and collected security deposits.

Accomplished financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.

Maintained property by investigating and resolving tenant complaints.

Enforced rules of occupancy, inspected vacant units and completing repairs, planned renovations, contracted with landscaping and snow removal services.

EDUCATION

Master in Business Administration: GPA: 3.7

University of Phoenix Phoenix, AZ 2014-2016

Bachelors of Science in Information Technology/MVC: GPA: 3.4

University of Phoenix Phoenix, AZ 2011-2013

Associates of Arts in Information Technology/WD: GPA: 3.8

Awarded the Federal Government Smart Grant in 2010

University of Phoenix Phoenix, AZ 2009-2010

COMMUNITY INVOLVEMENT

Active Member Society of St. Vincent de Paul Conference

Church of the Blessed Sacrament Hollywood, CA 2015-Present

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