Customer Service Professional Experience

MIGUEL TORRES, JR.

**** ***** ***** ** ******: 915-***-****

Bakersfield, CA 93313 m ******.***@*****.***

Dear Hiring Professional:

Please consider this letter of introduction as an expression of my interest in exploring and identifying career opportunities with your organization. My résumé is enclosed for your review and consideration. As indicated on my résumé, I have considerable experience as an institutional representative, admissions expert, and customer service, with proven performance in fast-paced, high-volume environments. Outstanding teamwork and leadership skills add to my ability to contribute, motivate, and mediate problems or issues to find acceptable solutions. My career focus is to obtain a position where I can apply my expertise, energy, and enthusiasm to positively impact a company’s growth.

Personal qualities I offer include well-developed interpersonal skills, excellent communication abilities, integrity, strong analytical skills with exceptional attention to detail, a quick learning curve and an exceptional work ethic. These qualities will allow me to successfully contribute to any endeavor. In summary, I bring a high sense of commitment, dedication, and professionalism to every aspect of my work. Although my résumé is practical in nature, it cannot convey the full level of my eagerness to undertake new challenges. Confident that the strength of my experience will add measurable value to your organization, I would appreciate an opportunity to meet with you to discuss your needs and my potential to contribute. In the interim, thank you for your attention, kind consideration, and forthcoming response. Sincerely,

Miguel Torres, Jr.

Enclosure

MIGUEL TORRES, JR.

6805 Cabin Creek CT Mobile: 915-***-****

Bakersfield, CA 93313 m ******.***@*****.***

SUMMARY OF QUALIFICATIONS

Dynamic, highly innovative, forward-thinking professional committed to professional ethics and educational standards. Analytical decision maker with excellent problem-solving skills. Possess exceptional communication and interpersonal relationship skills; highly proficient at collaborating with staff members on all levels. Core Competencies:

• Management/Ambassador • Communication Skills • Recordkeeping

• Personnel Development • Technology Integration • Office Administration

• Strong Mentoring • Conflict Resolution • Diligent Computer Proficiency: Microsoft Office-Suite

Bilingual in English and Spanish

EDUCATION

Computer Graphics, Lakeland Community College, Willoughby, Ohio Completed 94 units towards Bachelor of Science, University of Texas at El Paso, El Paso, Texas Associate of Applied Science, Computer Information Systems in Computer Programming El Paso Community College, El Paso, Texas

PROFESSIONAL EXPERIENCE

RECRUITER J anuary 1998 – November 2003/ February 2013 - Present El Paso Community College District El Paso, Texas

As a recruiter, coordinated and conducted on-campus tours, presentations, and table set-ups for the Recruitment Office; supervised PIC students throughout the summer and responded to community enrollment and registration questions; greeted students and community officials at special events.

Managed the development, implementation, coordination, and scheduling on/off-campus enrollment recruitment presentations; disseminated informational material to targeted groups of students, including minority, international, high school, and community populations; served as an ambassador and as a liaison among various departments and local school districts; served as a male motivational speaker for 1,200 middle school students; procured monies with a local TV station; managed computer problems in the department through troubleshooting.

Served as a clerk providing information, documentation, and projects to the Secretary of the President, the President, Executive Vice President, the Foundation Director, and Recruitment Director; generated correspondence, filing reports, and informational materials processed in and throughout the office; Input and output mail using an automated system.

ASSISTANT DIRECTOR OF ADMISSIONS October 2007 – December 2010 Western Technical College El Paso, Texas

Served as the institutional representative and admissions expert among community and international high schools, educating students about a viable educational option for the improvement of future career possibilities; maintained communication with upper management to meet enrollment and start goals and prepare presentations.

Developed and executed a variety of presentations including audio and visual aspects designed to elicit student interest in the programs and opportunities offered by the institution and to inform students about the application process; answered students questions arising from presentation; assisted students regarding job prospects and application processes, class schedule changes, and further education possibilities; attended graduation ceremonies. MIGUEL TORRES, JR. PAGE 2

PROFESSIONAL EXPERIENCE ( Continued

Conducted in-home interviews with students interested in applying; responded to students’ questions and concerns using admissions expertise; established productive rapport with students and family.

Guided student through the application process including but not limited to document preparation and correct application submission; maintained consistent communication with students and guardians through the processes of applying, registering, and graduating. AREA MANAGER J uly 2005 – October 2007

U-Store It El Paso, Texas

Responsible for the overall direction, daily management, coordination, evaluation, and operations of the facility; supervised, trained, assigned, and directed the Manager and Maintenance Personnel.

Delivered superior customer service through proper phone selling techniques, off-site sales calls, and marketing campaigns; recorded receipts and information utilizing Space Control Software; provided troubleshooting to electronic gate systems and software.

Prepared and made daily bank deposits; responsible for collections, keeping delinquencies under industry standards; managed, maintained, and updated Account Receivable, accounting ledgers, reports, resale supplies, and files; accurately maintained petty cash accounts; worked with auctioneer in coordinating auctions; proposed and processed daily, weekly, monthly, and annual reports. COMPUTER INFORMATION SYSTEMS INSTRUCTOR S eptember 2005 – June 2006 El Paso Community College El Paso, Texas

Prepared bilingual training in Microsoft Office Suite; taught Introduction to Computers, Introduction to Windows, and the Internet to Senior Adults.

WEDDING VIDEOGRAPHY

TRAVEL AGENT AND COMPUTER SYSTEMS ANALYST O ctober 2003 – July 2005 Self-Employed El Paso, Texas

Effectively communicate and interact professionally and courteously with clients; operated videotape cameras, on location or in the studio; edited video tape segments on a variety of tape formats.

Traveled independently to fulfill the responsibilities; prepared client travel profiles; coordinated and scheduled airline and cruise line agenda for clients; booked many major cruise lines, resorts, and specialty travel group packages.

Advised clients to best destinations, arrangements for transportation, and hotel accommodations, car rentals, tourist attractions and recreation; consulted using computer-based sources for information on departure and arrival times, fares, and hotel ratings and accommodations.

Prepared instructional manuals relevant to the online software and function of entire operational system; maintained information dealing with related aspects of an employer’s operations planning, monitoring, testing, forecasting, coordination, scheduling; responsible for five of the firm’s system projects including evaluation and problem solving. ASSISTANT BUDGET COORDINATOR N ovember 2003 – July 2004 Cuyahoga Community College Cleveland, Ohio

Assisted with account statements, requisitions, invoices, purchase orders, carry-over reports, credit card statements, requisition reports, print reports, college advertising expense reports, contracts, budget preparation for future year’s budget and special projects as needed. COMPUTER SOFTWARE

Adobe: Illustrator CS, Indesign CS, PageMaker CS, Photoshop CS, Reader CS; AppleOnline 3.0; AS/400; Chartist-Planning Software; Class Software; COBOL; Corel WordPerfect Suite 8 & 9; Diamond D; DOS; Fourth Generation Language; GroupWise5; ISO Quest Modules; Microsoft: Internet Explorer 6.0, Office 2007, Office Outlook 2007, Outlook, Photo Editor, Publisher; Norton Antivirus Corporate Edition 7.6; Novell Networks; Peachtree Accounting; PTI Intergrated Systems Falcon 2000; QBasic; QuickBooks Pro 97; RPG; Space Control Next Generation 2.00.025; SCT Banner GUAABOT 6.0; Symantec Antivirus 10.0.2.2000; Taskmaster; Turbo CAD; Vax; Visual Basic; Visual C++; Visual Flow; Video & Digital WinZip 8.0

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