Manager Customer Service

Customer and Personal Service Cler ical

Administration and Management Service Orientation

Time Management Active Learning

Houston, Texas

Mar 2014-Jan 2016

Houston, Texas

Claudia J Guerrero

Summary

Bilingual (English, Spanish) Receptionist professional with strong organizational, administrative and interpersonal skills. Quick learner with a flexible work style and dedication used to meet critical deadlines. Friendly and enthusiastic Store Manager with 14 years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Experience

SAFEITE AUTO GLASS

Store Manager

The Store Manager weaves high standards for service and quality into day-to-day retail and commercial store operational functions, such as cash management and loss prevention, while also setting a positive tone when overseeing hiring, maintaining general associate relations and scheduling. Impacts daily success by maintaining all aspects of inventory, completing work orders and making sure vehicles are loaded, checked and on the road fast.

Works with staff to understand and apply company guidelines, and gladly pitches in to help with hiring, including compliance with employment law.

Motivates team members to meet and exceed goals -- all while managing daily scheduling, assignment of work orders and routing of mobile jobs for peak efficiency and customer delight.

Monitors productivity and supports individuals and teams to make improvements; and also keeps a close eye on meeting time and quality standards, as well as all OSHA and other federal, state and local regulatory agency regulations.

Provides guidance and positive reinforcement about good vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

DIAMOND AUTO GLASS/SAFEITE AUTO GLASS

8626 Lomax, Houston, TEXAS 77093

*****************@*****.***

Ph: 713-***-****

Jan 2007-Mar 2014

Houston, Texas

Jan 2005-Jun 2007

Houston, Texas

Jan 2000-Jan 2005

Dispatcher, Customer Service Representative & Supervisor Supports the Branch Manager with the clients, assist the technicians with work orders, follow ups with the Manager with end results of work orders. Answer multi phone lines on a daily basis.

Track all technicians assignments for Branch Manager and updates all routing assignments.

Research parts for Manager or clients requiring different parts for vehicles.

Assist supervisor with customers issues for resolution. Invoice work orders on a daily basis and correct purchase orders. Verify all insurance claims for accurate insurance coverage. Assist Manager with Credit Memo and Re-bill.

Handle commercial accounts.

Close 6 branch locations verifying that all assignments are completed and invoiced.

TENNISON COLLISION

Receptionist

Effectively managed company multi-phone system and visitors, nurturing company goodwill with presence and a customer service attitude. Coordinates with customers on appropriate company rental car according to customers insurance policy.

Contact insurance companies with new supplements on vehicle being repaired that have incurred more charges from damage repairs. Efficiently work with Microsoft Word, Microsoft Excel and PowerPoint. Process and mail out invoices to all third party companies for payment. Input customers and insurance information into company's data base system for company records.

Set up customers in third party companies vehicles that are covered under the rental insurance policy.

Verify customers insurance, verify insurance payments for work completed and that checks are clear to cash/deposit. Order and maintain company office supplies, order vehicle parts through dealerships.

Write up estimates on damage vehicles brought into shop and then wait for approval from insurance so that technicians are able to start work. Pick up rental vehicles from third party rental companies for promptness delivery to customers.

Perform other clerical duties as needed, such as filing, photocopying and col lating.

SAFELITE AUTO GLASS

Supports the Supervisor with the clients, assisting the technicians with work orders and driving directions and follow-ups with the supervisor with end results of work orders.

Answer mulit phone lines on a daily basis.

Track all technicians assignments for supervisor and updates all routing assignment.

Research parts for supervisor of clients requiring different parts for vehicles.

Assist supervisor with customer issues for resolution. Invoice work orders on a daily basis and correct purchase orders. Verify all insurance claims for accurate insurance coverage. Schedule and maintains appointments to keep technicians' on appropriate work schedule.

Files invoices and dealership receipts for the billing department. Order parts from various vehicle dealerships for customers. Close 6 branch location verifying that all assignments are completed and invoiced.

Order all necessary supplies for foreign vehicles order original glass. Tracked yearly vacation or time off for technicians. Education

Completed GED Program

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