Maryam A. Madiseh

Phone: 613-***-****

E-mail: ac0a87@r.postjobfree.com

SKILLS SUMMERY

Languages: French and English intermediate, Persian native

Web Servers: Apache, Tomcat, Microsoft IIS

Databases: SQL Server, Oracle DB

Graphics: Adobe Creative Cloud (Photoshop, Illustrator, Flash, Animate)

Programming: HTML5, CSS3, Less, SASS, Liquid, PHP, JQuery, C#, Java, ASP.NET MVC, JSP MVC, SQL, JavaScript, Node.js, Angular JS, Ajax, XML, Bootstrap 3, Visual Studio, MySQL, Android Studio, VMware, Jekyll, GIT

Productivity: Microsoft Office, Windows, Ubuntu

Networking: CCNA- Routing and Switching Cisco

Personal qualities: Sociable, team oriented, independent, organised, highly motivated and eager to acquire new knowledge

PROFESSIONAL EXPERIENCE

Web Developer, Frontend (UI/UX) (Internship)

SMITH

Development of high fidelity, responsive HTML prototypes used to help clients make rapid decisions.

Development of modular WordPress themes

Quality assurance and oversight of offshore resources Telepin Portal Administrator

Jiring- 1ST Mobile Payment Company of Hamrah Avval (MCI- 1st Telecom Operator of Middle East).

Jan.2017-Apr.2017

2011-2014

Analyze user needs and software requirements to determine feasibility of time to time updates of the related software.

Confer with systems analysts, engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces.

Monitor MFS platform and other related reporting systems, solve day-to-day issues.

Translate customer requirements into the technical configuration on the platform.

Work among team as technical solution provider for projects.

Work with Telepin Support Ticketing System.

Act as a link between Telepin and agents for support and customization requests.

Implement our agents’ requirements into technical configuration on the platform.

Prepare technical documents related to Telepin system capabilities for our agents.

Provide training for different teams with the functional and technical knowledge of the Telepin platform.

Implement and maintain a bill payment platform for postpaid mobile phone and fixed line phones, Airtime top up and Electronic voucher services for more than 40 million Mobile payment subscribers and agents.

Assist 50+ agents, banks and PSPs in presenting Telepin services such as Airtime topup by wallet/bank card, cash in from bank card to wallet, purchase and bill payment by wallet/bank card on WEB, USSD, POS and ATM.

On-Call (24/7) Technical support to resolve and follow up customer operational problems.

Technical Support Engineer

Help Desk Specialist

ParsIratel (Iranian partner of Nokia in mobile telecommunication company of Iran)

2004-2011

2001-2004

Use a daily CRM to track and work on desktop supporting tickets, such as installing software, maintaining user permissions, and responding to user questions.

Troubleshoot and upgrade ParsIratel web server software.

Install,configure and troubleshoot the ParsIratel mail server.

Install Antivirus Client-Server Network.

Manage users and groups, also specified access to files and printers for domain users.

Troubleshoot problems associated with networks and workstations.

Meet with computer clients and company local data network to identify their requirements.

Assign, configure and maintain IP and conference phones.

Install and configure operating system and networking software’s.

Assign users and computers to appropriate groups in Active Directory. Software Trainer

Hadisystem, (Iran)

1998-2000

Teach computer science with the help of specialized mulita media softwares.

Prepare teaching materials.

Manipulate and edit film pieces in a way that is invisible to the audience.

Mix music, voice, dialog, graphics and effects.

Collaborate with other specialists, writers, animators, artists, sound engineers and programmers.

Test products for errors and make changes.

Organize and promote courses.

EDUCATION

Certification in web programming/Web master

Cégep de l’Outaouais (Québec)

Francisation, MIDI

Cégep de l’Outaouais (Québec)

Formation « Adapting to the world of work in Québec Cégep de l’Outaouais (Québec)

Bachelor's degree in computer science, Software Engineering Azad university(Iran)

2017

2015

2015

1999

ADDITIONAL COURSES

Oracle 11g DBA Fundamentals I

Asre Danesh Afzar, Tehran (Iran)

2012

Sun Solaris 10

Tehran Institute of Technology, Tehran (Iran)

MITEL MN 330 ICP System Administrator & Maintenance Course(XMC33-16)

Xira.Group-Official agent of Mitel Co., Tehran (Iran) 2012

2005

References available on request.

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