Customer Service Administrative Assistant
Resume:
ROBIN BRYANT
** ****** ****** • Springfield, MA *1105
*************@*****.***
OBJECTIVE: To obtain an Administrative Assistant/Customer Service position emphasizing my skills and qualifications within a company that will provide me with the opportunity to learn and grow professionally.
HIGHLIGHTS OF QUALIFICATIONS
Customer Service Techniques
Human Services
Typing Speed 65 to 75 wpm
Data Entry
Alpha and Numerical Filing
Call Center Experience
Counseling/Guidance
Microsoft Word 7.0
Microsoft Excel
Multi-line telephone
PROFESSIONAL EXPERIENCE
United Personnel Temp Agency, Springfield, Ma 2014-April 2015
Customer Service RepresentativeDec
Worked at MassMutual Checking insurance claims for discrepancies
Innovation First Notice, Springfield, Ma March 2010-October 2013
Customer Service Representative
High volume call center
File all types of claims from a variety of claim insurance companies
Speak with clients on phone, document all calls
Input claims into database, use language line when necessary
Answer and respond to high volumes of incoming and outgoing phone calls
Peabody Properties, Springfield, MA February 2006 – September 2006
Administrative Assistant
Intakes and assist clients to obtain housing in the Greater Springfield area
Re-certify tenant’s yearly rent, based on income guidelines and provide additional advice and information
Perform general office duties; answer telephone inquiries and data processing services
Responsible for accounts receivable and patient billing, file documents and schedule appointments
Springfield Housing Authority, Springfield, MA July 1999-May 2004
Re-certification Clerk/Administrative Assistant
Intakes and assist clients to obtain low income housing
Re-certified clients on a yearly basis, calculating and determining rent amount
General office duties, computer database entry, and filled in for Receptionist when needed
Provide advice and guidance and performed recertification’s in homes
Opened and distributed incoming mail and type letters and miscellaneous correspondence
Vista Communication, Holyoke, MA May 1998-April 1999
Communication Assistant
Work directly with hearing impaired customers; typing communication
Assist customers with electronic communication, using TTY
Train and assist new employees with company processes and procedures
High volume call center
EDUCATION/TRAINING
Career T.E.A.M. – Career Development and Customer Service Training February 2010
The Salter School, Springfield, MA, Legal/General Office Specialist (Dean’s List) 1997 - 1998
Massachusetts Career Development Institute, Springfield, MA- Clerical
Prior to 1999 Work Experience: Legal Secretary Internship (2/1998-5/1998)–Western Massachusetts COSH-AFL-CIO, Data Processing and Billing Clerk Temp.–Providence Hospital (6/1991-8/1991)
Volunteer Experience: Elias Brookings Elementary School PTO member, Springfield Neighborhood Housing Services community service
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