Quality Control Support
Resume:
********@*****.***.
OKEY KASHIF ANICHO
Objective
To obtain a position that will use my knowledge in statistics Experience
**** - **** *nugu Electricity Distribution Co. Enugu, Nigeria Sr. Manager Data and billing Operations
I ncreased regional sales from $5 million to $10 million within a year of online payment and personalized marketing.
P art of a team that pioneered/implemented online payment module and e-billing using EMS2000 billing software 2012-2014.
R esponsible for 38,000-40,000 customer accounts
C aptured new metered and unmetered customers that increased sales and revenue by 60% within a year.
R esponsible for accurate Billing Efficiency that often translated into Energy Management (Accountability and Audit) i.e. reconciles Energy Billed and Energy imported from grid vis-à-vis transmission and commercial losses. 2006 - 2010 Enugu Electricity Distribution Co. Enugu, Nigeria Assistant manager billing operations
M anaged 100 customer service reps in 5 different cities
P roduces pre-billing report for user departments to check and correct
I mplemented training course for new recruits – speeding profitability
G enerate and print delinquency reports for management decision making.
P roduces monthly electricity bills for both Maximum Demand customers and NON-MD customers.
2002 - 2006 Enugu Electricity Distribution Co. Enugu, Nigeria Data entry officer
M anaged customer service teams of up to 50 employees.
T ripled service centers revenues for each customer service associate.
G enerates and prints month-end closing report to open for a new month billing period.
T akes daily and monthly system backups to save work done and system files. 1997 - 2002 Enugu Electricity Distribution Co. Enugu, Nigeria Data quality control officer
R esponsible for - inputs are brought and captured early.
H andles company’s customers records maintenance documents(CRMD).
R eceived company’s BEST DATA QUALITY CONTROL OFFICER award five years in a row.
D eveloped Excellence in Sales training course.
Education
B .S. in Statistics
U VISION UTILITY BILLING SYSTEM CERTIFICATION
Interests
Statistics
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