Customer Service Computer
Resume:
James W. Brown
US Navy Ret.
Eagle River, AK 99577
***************@*****.***
Phone: 361-***-****
OBJECTIVE: Seeking a position using my strong skills and sound experience
in the relevant field in a reputed company where my expertise can be proved in a
professional way.
TECHNICAL HIGHLIGHTS:
Held Top Secret security clearance (2001-2010)
Provided on-the-spot troubleshooting for over 2500 users
Ability to leverage skills and capabilities to participate a variety of customer service activities
Exceptional leadership abilities concerning team initiatives
PROFESSIONAL EXPERIENCE:
March 2014 Lynn County Hospital District Tahoka, TX
To IT Director
March 2017
Technology professional with experience managing enterprise implementations of healthcare
information and EMR systems. Expert in gathering, analyzing and defining business and
functional requirements; creating global metrics, trend charts and other decision-making tools;
leading data-modeling and process-mapping initiatives; and designing/re-engineering
processes, workflows and technology solutions for healthcare systems and networks. Proven
ability to lead seamless implementations and deliver next-generation technical solutions
improving revenues, margins and workplace productivity
Expertise Highlights:
Network & Systems Administration
Strategic Technology Planning
Data Analysis
Software/Systems Implementations
Systems Security & Disaster Recovery Planning
June 2010 Project Salud Y Paz Panajachel, Guatemala
to Volunteer
March 2014
Providing IT support for 2 rural Guatemala clinics
Providing support in both IT and Dental Assisting for visiting Stateside medical and dental
teams.
November 2009
to
June 2010
Personnel Services Division Identification Card Lab Corpus Christi, TX
ID Card Supervisor
Able to view or update the RAPIDS configuration utilities
Accountable for all CAC-related stock items, including CAC cardstock
and printer consumables.
Responsible for managing the security of RAPIDS workstations.
Acted as the primary site POC for RAPIDS-related matters.
Performed all ID Card and CAC issuance related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements.
Issued memorandums of authorization for use of Commissary and Post Exchange to customers
November 2008
to
November 2009
USS Pioneer San Diego, CA
Network Administrator
Established and managed ship-wide information-security program.
Oversee ship-wide efforts to identify and evaluate all critical systems.
Design and implemented security processes and procedures and perform cost benefit analysis on all recommended strategies.
Collaborate with external auditors to conduct in-depth compliance audits and penetration testing, presenting all results to senior management.
Developed curricula and facilitate awareness training for management and employees. Supervise daily activities of Computer Security Assistant and Internet Administrator.
September 2005
to
November 2008
NAVAL COMPUTER AND TELECOMMUNICATIONS AREA MASTER STATION PACIFIC
Information Assurance Officer
Wahiawa, HI
Networking Security Specialist with over ten years technical experience in designing,
implementing, configuring, troubleshooting, and supporting secure Windows networks..
Experienced with system migrations, improving application and Operating System security and reliability.
Eager to develop effective relationships with upper management, coworkers, customers, and third party vendors.
Proactive project leader and supervisor of a team of 8 productive members.
Dedicated to continual self-driven improvement of professional skills. Eager to learn new
technologies well and fast.
Well versed in current security threats
April 2001 USS Carl Vinson Bremerton, WA
to Computer System Administrator
September 2005
Planning, deployment and administration of computer networks and computer systems.
Fundamental understanding of computer hardware and experience with a wide variety of
computer systems and software.
Planning, deployment and administration of computer networks and computer systems.
Fundamental understanding of computer hardware and experience with a wide variety of
computer systems and software.
Ten years of experience as a Network Administrator with specialized knowledge in:
Planning and setup of Enterprise computers, printers and network infrastructures
Installation and configuration of a wide variety of computer and peripheral hard and
Software.
Workflow, Network and System Task automation
Network administration and performance analysis
Installation and configuration of Mail-Servers as well as Databases Systems
Installation and teaching System Maintenance, System Migration, Troubleshooting
EDUCATION:
2000 Northwest Florida State College Niceville, Florida
Associate’s of Science Law Enforcement Technology
2010 American Military University Charles Town, WV
Bachelor’s of Science Information Technology Management
2013 University of Maryland University College Corpus Christi, TX
Masters of Science Cybersecurity
Certifications:
2015 CompTIA Network+
Awards:
2010 Navy Achievement Medal
2008 Navy Achievement Medal
2007 Joint Forces Commendation Medal
2006 Navy Achievement Medal
2005 Copernicus Award for Technological Excellence
2005 Navy Achievement Medal
2003 Navy Achievement Medal
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