Customer Service Professional Experience

Shakeh Petrossian

*** *. ***** **. #* Glendale, CA 91204 * 818-***-***** ******@*****.***

Performance Summary

Ambitious professional with 10 years of considerable experience in large corporation accounting and advanced secretarial skills. Dedicated self-starter with ability to work in fast-paced environments utilizing analytical and problem-solving skills, as well as performing complex mathematical calculations. Excellent verbal and written communication skills as developed through experience in reception and customer service. Strong work ethic with a positive and pleasant demeanor. Language proficiency includes Armenian, English, and Farsi.

Professional Experience

County of Los Angeles, In-Home Supportive Services (Burbank, CA) 05/2016-Present

Volunteer Worker

Answer multi-line phone system; take and relay accurate messages; direct callers to their workers and answer general inquiries about the department.

Support departmental staff by performing accurate clerical assignments such as sorting, arranging, and filing correspondence and maintains records management.

Serve as a translator for Armenian and Farsi speaking customers.

Recently awarded the “Volunteer of the Year 2017” award and recognition from DPSS for “tremendous dedication and commitment by volunteering for eight months” and having made “substantial contributions by assisting departmental staff in preparing thousands of cases for imaging at the In-Home Supportive Services Burbank office.”

Toyota Tsusho Corporation, Tehran, Iran 2007-2012

Executive Secretary/Accountant

Analyze financial information and prepare financial reports to determine and maintain record of assets, liabilities, profit and loss, and tax liability.

Review numbers for accuracy and perform accurate alpha and numeric data entry.

Prepare and reconcile quarterly reports, record and manage checks, and process accounts payable/receivable.

Answer multi-line phone system, greet customers in a courteous and professional manner and direct them to the appropriate persons.

Tomen Company, Tehran, Iran 2002-2007

Executive Secretary/Accountant

Perform a variety of advanced secretarial and executive supports tasks that are also confidential.

Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials and organize documents.

Review, proofread, and edit documents prepared for the executor’s signatures. Create spreadsheets and correspondence utilizing Microsoft Word and Excel.

Software Proficiency

Microsoft Word, Excel, and QuickBooks

Education

*Glendale Community College (Glendale, CA) 2013- Present

Kooshesh High School Diploma (Tehran, Iran)

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