CSR/Clerical/Receptionist

kelly hickman

* ******* ***• LANGDON, ALBERTA • T0J 1X1

PHONE 587-***-**** OR 403-***-**** •

PROFILE

A self motivated, independent, Office Administrator Graduate with experience in office administration, human resource, accounting and customer service. Recognized leadership skills, with excellent problem solving, organizational and time management skills. An innovative, team player who takes pride in integrity and a job well done, with the ability work in a fast paced, client focused environment.

ACCOMPLISHMENTS

Administrative professional with strong computer and office management skills

Outstanding interpersonal skills and commitment to customer service

Office Administration, Secretarial Arts & Licensed Practical Nursing Diploma’s with top grades

EMPLOYMENT HISTORY

Arpis Industries 2013-2016

Customer Service Rep

Specific duties:

Preparation of Preventative Maintenance contracts

Ordering of Parts

Filing, charting and faxing of customer contracts / documents

Facilitate and manage multiline phone system

Facilitate customer complaints, invoices and warranties to customers

Process of Service appointments

Assisting with accounts payable / accounts receivable.

Vitafoam Calgary 2009-2010

Office Assistant

Specific duties:

Data Entry of foam and underlay orders for 50+ customers

Basic reception duties – greeting customers, direction of calls to departments

Filing, charting and faxing of customer contracts / documents

Facilitate and manage Multiline phone system

Facilitate daily mail to appropriate departments

Assisting in accounts payable / accounts receivable.

Southland Crossing 2009-2010

Office Assistant

Specific duties:

Appointment booking and confirmation for home repairs

Basic reception duties – greeting customers, direction of calls to departments

Facilitating Customer Service complaints and solutions

Preparation of customer invoices, and service requests

Filing, charting and faxing of customer contracts / documents

Facilitate and manage Multiline phone system

Facilitate daily mail to appropriate departments

Assisting in accounts payable / accounts receivable.

EDUCATION AND SPECIALIZED TRAINING

Academy of Learning – Office Administration Diploma 2001-2002

Excel 2000

Word 2000

Career College – Secretarial Arts 1993-1994

Word Pefect 5.1

Medical Terminology

AHS Billing Procedures

Practicum (Riverbend Family Practice)

Alberta Vocational College – Licensed Practical Nursing 1991-1993

Personal Care

Catheterizations

Dressing changes

Staple / Stitches removal

Sterilization procedures

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