Customer Service Representative
Resume:
YORDANOS GHEBRELUL
EDMONTON AB
ac0a0o@r.postjobfree.com
OBJECTIVE: Seeking a customer service position in a retail or call center environment
QUALIFICATIONS & PROFILE:
Two years practical experience in call centers
Pleasant telephone personality
Handled customer problems with patience and sensitivity
Fast problem solver
Excellent computer and internet knowledge
Banister research (call center surveying, call center outbound) 2015- 20 17
Calling potential customers to question on different topics
Teller, National MONEY MART, Calgary WORK EXPERIENCE CASH CHECKING 2013-2014
Check cashing, loan processing, and credit card sales plus collection calls
Customer Service, Vacation Store (call center), Toronto, Ontario 2009- 2013
Performed surveys
Outbound calling call center
Handling and solving customer’s complaints
Customer Service, Tele reliance Inc., Toronto, Ontario 2008- 2009
Performed surveys
Inbound and outbound calling
Credit card activation
Handling and solving customer’s complaints
Customer Service, American Express (call center), Toronto, Ontario 2005- 2006
Credit card activation
Handling and solving customer’s complaints
Outbound Customer Service Representative, LIFE BRIDGE, Ottawa, Ontario 2003 -2004
Selling Credit Cards
Front Desk Clerk/Customer service, SHERATON HOTEL Cairo, Egypt 2000 -2001
Made reservations
Prepared bills and handled financial transaction
Handled cash register and cash in daily basis
Gave out travel information for tourists
Travel Agent, TOURISM & TRAVEL Cairo, Egypt 1997-2000
Selling tour packages
Reservations
Arranging accommodation (Hotels etc.)
EDUCATION:
Emergency Medical Services Toronto CPR & Standard First Aid Certificate 2014
Algonquin College Nursing Preparation Program 2006 - 2008
National Association of Career Colleges Personal Support Certification 2005
Addis Ababa University 2nd Year Business management 1998
References Available Upon Request
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