James R. Hein

*** **** **** ****** **********, CA 95835 ¥ 262-***-****

ac0a09@r.postjobfree.com

Objective: Dedicated customer service representative seeking to pursue a highly rewarding career in a challenging work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Qualifications:

¥ 15 years experience working in a variety of roles as a special assessment writer, consultant, executive assistant and customer service rep in fast paced environments for the nation's largest title insurance company and for 1 of California’s largest Home Owner Association Management companies.

¥ Outstanding productivity in both positions, as I solely handled the tax letter production for the entire city of Milwaukee and my department broke records for monthly and yearly production. My 3 person consulting department broke monthly revenue record for the 24 year old company.

¥ Exceptional customer service skills used daily to solve problems and answer concerns. I served as the executive assistant to the VierraMoore President/Owner and answered all of his emails and processed his daily incoming mail. I also worked with him on producing all of the new HOA Owners Manuals. At Chicago Title I was responsible for explaining our services to prospective new clients and the invoicing and billing for two departments.

¥ Proficient in Microsoft Word, Excel, PowerPoint and Outlook. Quickbooks, Yardi, Titlescan, and Caliber. As well as HOA manual cover art, filing, scanning and special projects in many different programs.

¥ I worked additional hours in other departments throughout my tenure and was the friendly face and voice of our company to many of our customers.

Experience:

VierraMoore, Inc. Sacramento, CA 95835

Subdivision Consultant/Executive Assistant June 2014 to Present

Chicago Title Insurance Company Waukesha, WI 53186

Assessment Writer/Customer Service August 2002 to March 2014

Education:

University of Wisconsin-Whitewater Whitewater, WI

Bachelor of Arts May 2001

Major: Public Relations

References: Available upon request