Director of Operations
Resume:
Priscilla Maldonado-Heer
************@*****.***
Work Experience
*/**-*/** ********* Houston, TX
Manager/International Trainer/Bartender
Responsibility
Ensure all employees have a fun and safe work environment
Helped manage sales and financials
Held quarter meetings with the northwest area bennigans store trainers
Handle all customer complaints
Ensure that the integrity of the Bennigans concept was alive and well
Achievements
Won employee of the year 3 years in a row
Became the first female international corporate trainer from Houston
My unit ran 2nd highest LBW% in all Bennigans concept for 6 years
Was chosen to open up the first Bennigans unit in South America
11/02-02/03 Celebration Station Houston, TX
HR Manager/Shift Manager
HR Manager- I was responsible for all employee HR audits
Organized and executed all employee outings
Shift Manager-Ensured great customer service everyday operations
03/03-01/06 Bayou City Wings Houston, TX
Bartender/General Manager
General Manager- Ensured every guest had an excellent experience
Ordering and receiving of all food, beverage and miscellaneous supplies
Control labor, waste and accidents
02/04- Present Improv Comedy Club Houston, TX
Bartender
Control LBW percentage
Assist in ordering and inventory of all LBW
Assist in planning and scheduling of all catered events
Achievements
Ran a 2200.00 a night bar volume
Education
06/92 James Madison High School Houston, TX
08/92-05/95 Houston Community College Houston, TX
09/94-05/95 Hilton College Restaurant and Hotel Mgmnt. At University of Houston
Contact this candidate