Warranty representative
Resume:
Destiny Pagan
*** **** *** ******, ******, NY ***21
315-***-****, ***************@*****.***
Education
AA, Liberal Arts, December 2014
SUNY Delhi, Delhi, NY
Advanced Regents Diploma, June 2012
Oneida High School, Oneida, NY
Honors & Awards
Dean’s List, SUNY Delhi, Fall 2014
SUNY Delhi Coach’s Award 2014-2015, Region NJCAA III
Leadership Experience
Team Captain of the Woman’s Tennis Team, SUNY Delhi, Delhi, NY, Fall 2014
Proud Sister of Kappa Omega Iota, SUNY Delhi, Crossed Spring 2013
Elected Treasurer, Fall 2014
Elected Academic Advisor, Fall 2014
Work Experience
United Radio Company: Customer Service Representative: May 2015 to October 2016
Selected to be the lead for the new “Go-Live” program (online Customer Service chat)
Selected by management to work on special projects including mentoring and training new hires
Answer phones and emails to assist customers with units and technical questions
Independently responsible for balancing all billing for both customers and dealers
Accurately process customer bills and responsibility handling large sums of cash, credit and debit cards with 100% accuracy
United Radio Company: Warranty Administrator: October 2016 to Present
Generate billing batches to be sent to manufacturers daily, weekly, and monthly
Manually enter, upload, or email billing claims on daily basis
Creating accurate and precise Word document invoices for billing
Credit and balance out any discrepancies with invoices
Research and resolve/close out any billing discrepancies
Research and create reports weekly on aged claims that have not been paid
Maintain healthy relationships with manufacturers and contact for needed assistance with billing processes
Independently responsible for billing, crediting, and balancing accounts for 21 manufacturers
United Radio Company: Recognition Team Seat Member
Promote positive atmosphere internally with employees
Oversee recognition cards filled out for positive work ethics of employees per division
Enter recognition card to SharePoint site
Personally, recognize employees for jobs well done
Report monthly on internals recognitions and improvements per division
Turning Stone Casino and Resort: Hostess at the Emerald Restaurant: June 2012 to January 2014
Promoted from busser to hostess after approximately 7 months
Selected by management to work on special projects including mentoring and training new hires
Greeted guests and seated, and served beverages
Kept the restaurant tidy
Assisted other employees as needed
Selected Volunteer Experience
Manicures for a Cure, Spring 2014
Suicide Prevention Walk, Fall 2014
Delhi Church Walk for a Cure, Fall 2014
Relay for Life: Spring 2013, Spring 2014
Oneonta Christian Church: Saturday’s Bread, Winter 2014
Girl Scout Big Sister Program, Spring 2013
Fundraising for American Cancer Society, Spring 2013- Fall 2014
Volunteer work at Delhi Humane Society, Spring 2013-Fall 2014
Total Community Service Hours from Spring 2013-Fall 2014: 81 Hours
Computer Skills
Microsoft Word, Microsoft Power Point, Microsoft Excel, Adobe Photoshop, Adobe Reader
Destiny Pagan
211 West Elm Street, Oneida, NY 13421
315-***-****, ***************@*****.***
Professional References
Bryan Morelle
General Manager
Turning Stone Casino and Resort: The Emerald Restaurant
*****.*******@******************.***
Charles Mole
Tennis Coach
Fall 2012 to Fall 2014: SUNY Delhi
*****@*****.***
Jim Fitzgerald
General Manager: United Radio Company
***********@***********.***
Personal References
Carley Herb
14 Town Garden Dr
Liverpool, NY 13088
Sherri Carinci
401 North Lake Rd
Oneida, NY 13421
Marisa Calkin
Beach Road
Cicero, Ny 13029
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