Taylor Lile

*** * ***** ***, *** Moines, IA ***** ■ H: 515-***-**** ■ ac09z2@r.postjobfree.com

Service-oriented with multiple years of background in customer service. Core competencies include organizing, motivated learner and fast-paced computer skills as well as excellent communication and time management. Handles tasks with accuracy. Customer and Personal Service Computers and Electronics Monitoring Education and Training

Default Prevention Counselor, 12/2016 to Present

Iowa Student Loan – West Des Moines, IA

Answer telephones and give information to callers about their student loan accounts. Receive payments and or apply qualified assistance if needed. Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.

Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds advise of necessary actions and strategies for debt repayment. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Server, 03/2014 to Present

Bordenaros Pizzeria – Des Moines, IA

Take food orders and relay orders to kitchens or serving counters so they can be filled. Stock service stations with items such as ice, napkins, or straws. Total checks, present them to customers, and accept payment for services. Count and handle all money in register at end of days. Operations Processor 2, 08/2015 to 10/2016

Wells Fargo Home Mortgage – Des Moines, IA

Use computers for various applications, such as database management or word processing. Set up and manage paper and electronic filing systems, recording information, updating paperwork, or maintaining documents, such as original Mortgages and Title Policies. Complete forms in accordance with company procedures. Summary

Skills

Experience

Locate and aach appropriate files to incoming correspondence requiring replies. Train and assist staff with computer usage.

Aend meetings to discuss ways to improve flow of work. Sales Rep, 05/2014 to 04/2015

Abercrombie & Fitch – West Des Moines, IA

Resolve customer complaints regarding sales and services. Monitor customer preferences to determine focus of sales efforts. Take inventory, stock services, and pack customer purchases in bags. Student Intern, 08/2012 to 08/2014

Iowa Public Employees Retirement System – Des Moines, IA Complete and maintain accurate records/spreadsheets regarding the members' histories services provided or other required information.

Organize/Enter data documentary, basic office support and multiple duties from colleagues. Aend training sessions to increase knowledge and skills. High School Diploma: Liberal Arts/ Science, May 2014 Abraham Lincoln High School - Des Moines, IA

Associate of Science: Liberal Arts,

Des Moines Area Community College - Ankeny, IA

Education