Technical Support Test Cases
Resume:
QUALIFICATIONS
**+ years Oracle Consultant/Functional Analyst/Programmer Analyst/Developer experience of upgrades, implementations and production support
4+ years Oracle Data Warehouse and Cognos Reporting experience
2+ years Microsoft Business Intelligence (MSBI) tools experience
1+ SQL Server experience
HTML, CSS, JavaScript/JQuery, PHP/MySQL, Photoshop, WordPress
Productive self-starter with a strong work ethic
Able to work independently, as a part of the team, and as Team Lead
Proficient in the following areas: analytical thinking, client orientation, creative thinking, decision-making, problem solving, time management, leadership, interpersonal skills, oral communication, written communication, ability to manage multiple assignments simultaneously, and computer skills
Experience in all phases of the Product Life Cycle: Analysis, Design, Development, Implement, Test/Quality Assurance and Support; and Rapid application development methodology.
Competent in designing, developing and supporting RICE Elements (Reports, Interfaces, Conversions and Extensions) using SQL, PL/SQL, Informatica and MSBI
Cultivated effective working relationships with clients and functional team members to understand assignment requirements, develop tactical and strategic plans to implement technical solutions, and effectively manage client expectations
Expertise in preparing technical documentation and Oracle AIM deliverables
Microsoft Products: Word, Excel, Access, Visio, Power Point, Outlook, Projects
INDUSTRY EXPERIENCE
Manufacturing (Automotive, Utilities, Military, Small Engines, Computers, Paper Products, Software, Aerospace)
Utilities
Financials
Consumer Goods
EDUCATION & CERTIFICATIONS
1991 Bachelor of Science - Management Information Systems (MIS)
Oakland University, Rochester Hills, Michigan, USA
2014 Six Sigma Yellow Belt
2015 Introduction to Agile
2017 Web Developer Certification – Palm Beach Code School
WORK EXPERIENCE
Florida Power & Light Utility Company (FPL); Juno Beach, FL 2012 - Present
IT Programmer Analyst Principal
Industry: Utilities
Disaster Recovery coordinator for Power Delivery Applications
Assisting with Confluence documentation conversion from SharePoint
Data Warehouse Interim Technical Lead of 3 on-shore and 3 off-shore resources for 6 months
Translating requirements for Cognos, MSBI SSRS/PPVT reports and SSAS Tabular cubes into tangible deliverables such as functional specifications, user test cases, workflow/process diagrams, data flow/data model diagrams; Providing data extracts as required by Users
Creating new MSBI tabular cubes for reporting.
Conducting validation of processes which includes functional, technical, regression, user acceptance, integration, quality and performance
Created Data Dictionaries for the Data Warehouse
Work with, and provide support to, other team leads and business analysts
Creating, designing, testing, and documenting user requests
ADT Security Services; Boca Raton, FL 2011 - 2012
Insight Global Contractor – Technical Developer
Industry: Home Security Systems
Provided technical support of legacy system migration to Oracle 11g Project Cost Accounting module
HP Enterprise Services; Detroit, MI 1996 – 2011
(Formally Electric Data Systems (EDS))
Senior Oracle Technical Consultant
Functional/Business and Technical resource on varies projects, within varies industries
Translated requirements into tangible deliverables such as requirements gathering, functional specifications, design documentation, gap analysis, training manuals, user test cases, quality assurance, workflow/process diagrams, data flow/modeling diagrams and data dictionaries
Conducted validation of processes which included functional, technical, regression, user acceptance, integration, quality and performance
Performed Production support, implementation support and upgrade support of Oracle Database and Applications for Release 10.7SC through R12 and Oracle Database 7 to 11g
Supported the following clients:
Big Rivers Electric Company: Henderson, KY
Franklin Covey Products: Salt Lake City, UT
Symantec: San Jose, CA
Concur Technologies: Redmond, WA
Ministry of Defense: Winchester, Hampshire, United Kingdom
7-Eleven: Dallas, TX
Kellwood Company: St. Louis, MO
Goodrich Sensor Systems: Burnsville, MN
Textron Golf, Turf & Specialty Products: Racine, WI; Dalton, OH; Ipswich, Suffolk, United Kingdom
Vectren Corporation: Evansville, IN
Sequent Computer Systems: Portland, OR
American Axle & Manufacturing: Detroit, MI; León Area, Mexico
Computer Sciences Corporation (CSC); Cairo, Egypt 1994 - 1996
Technical Support Team
Industry: Defense & Space
Assigned to Cairo, Egypt office for 15 months
Provided comprehensive technical production support of Oracle RDBMS based Avalon Computer Integrated Manufacturing (CIIM) system, running on Oracle Database Release 7, for General Dynamics Land Systems joint-project with the Egyptian government, the largest manufacturing complex in the Middle East
Responsible for the design, development, and documentation of several custom modules as requested by the customers
Computer Sciences Corporation (CSC); Troy, MI 1993 - 1994
Technical Support Team
Industry: Defense & Space
Provided technical production support of Oracle Financials and Manufacturing modules for General Dynamics
Estimated, designed, developed, documented and implemented custom programs
Worked with end-user to gather requirements
Worked with local IT teams (Database Administrators, Unix Administrators, Management, Developers)
Performed Applications System Administrator role
General Dynamics – Land Systems (GDLS); Troy, MI 1991 - 1993
Accounts Payable Clerk
Industry: Defense & Space
Processed invoices and employee expense reports via MS Excel and AS-400
Assisted Government Auditors with monthly, quarterly and yearly audits
Comerica Bank, Inc.; Auburn Hills, MI 1986 - 1991
Commercial Account Teller - Bonded
Industry: Banking
Processed ATM transactions for major corporations and business, along with individual accounts
Processed Daily Balance Sheets
References available upon request
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