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Technical Support Test Cases

Location:
Palm Beach Gardens, FL
Salary:
100000
Posted:
July 12, 2017

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Resume:

QUALIFICATIONS

**+ years Oracle Consultant/Functional Analyst/Programmer Analyst/Developer experience of upgrades, implementations and production support

4+ years Oracle Data Warehouse and Cognos Reporting experience

2+ years Microsoft Business Intelligence (MSBI) tools experience

1+ SQL Server experience

HTML, CSS, JavaScript/JQuery, PHP/MySQL, Photoshop, WordPress

Productive self-starter with a strong work ethic

Able to work independently, as a part of the team, and as Team Lead

Proficient in the following areas: analytical thinking, client orientation, creative thinking, decision-making, problem solving, time management, leadership, interpersonal skills, oral communication, written communication, ability to manage multiple assignments simultaneously, and computer skills

Experience in all phases of the Product Life Cycle: Analysis, Design, Development, Implement, Test/Quality Assurance and Support; and Rapid application development methodology.

Competent in designing, developing and supporting RICE Elements (Reports, Interfaces, Conversions and Extensions) using SQL, PL/SQL, Informatica and MSBI

Cultivated effective working relationships with clients and functional team members to understand assignment requirements, develop tactical and strategic plans to implement technical solutions, and effectively manage client expectations

Expertise in preparing technical documentation and Oracle AIM deliverables

Microsoft Products: Word, Excel, Access, Visio, Power Point, Outlook, Projects

INDUSTRY EXPERIENCE

Manufacturing (Automotive, Utilities, Military, Small Engines, Computers, Paper Products, Software, Aerospace)

Utilities

Financials

Consumer Goods

EDUCATION & CERTIFICATIONS

1991 Bachelor of Science - Management Information Systems (MIS)

Oakland University, Rochester Hills, Michigan, USA

2014 Six Sigma Yellow Belt

2015 Introduction to Agile

2017 Web Developer Certification – Palm Beach Code School

WORK EXPERIENCE

Florida Power & Light Utility Company (FPL); Juno Beach, FL 2012 - Present

IT Programmer Analyst Principal

Industry: Utilities

Disaster Recovery coordinator for Power Delivery Applications

Assisting with Confluence documentation conversion from SharePoint

Data Warehouse Interim Technical Lead of 3 on-shore and 3 off-shore resources for 6 months

Translating requirements for Cognos, MSBI SSRS/PPVT reports and SSAS Tabular cubes into tangible deliverables such as functional specifications, user test cases, workflow/process diagrams, data flow/data model diagrams; Providing data extracts as required by Users

Creating new MSBI tabular cubes for reporting.

Conducting validation of processes which includes functional, technical, regression, user acceptance, integration, quality and performance

Created Data Dictionaries for the Data Warehouse

Work with, and provide support to, other team leads and business analysts

Creating, designing, testing, and documenting user requests

ADT Security Services; Boca Raton, FL 2011 - 2012

Insight Global Contractor – Technical Developer

Industry: Home Security Systems

Provided technical support of legacy system migration to Oracle 11g Project Cost Accounting module

HP Enterprise Services; Detroit, MI 1996 – 2011

(Formally Electric Data Systems (EDS))

Senior Oracle Technical Consultant

Functional/Business and Technical resource on varies projects, within varies industries

Translated requirements into tangible deliverables such as requirements gathering, functional specifications, design documentation, gap analysis, training manuals, user test cases, quality assurance, workflow/process diagrams, data flow/modeling diagrams and data dictionaries

Conducted validation of processes which included functional, technical, regression, user acceptance, integration, quality and performance

Performed Production support, implementation support and upgrade support of Oracle Database and Applications for Release 10.7SC through R12 and Oracle Database 7 to 11g

Supported the following clients:

Big Rivers Electric Company: Henderson, KY

Franklin Covey Products: Salt Lake City, UT

Symantec: San Jose, CA

Concur Technologies: Redmond, WA

Ministry of Defense: Winchester, Hampshire, United Kingdom

7-Eleven: Dallas, TX

Kellwood Company: St. Louis, MO

Goodrich Sensor Systems: Burnsville, MN

Textron Golf, Turf & Specialty Products: Racine, WI; Dalton, OH; Ipswich, Suffolk, United Kingdom

Vectren Corporation: Evansville, IN

Sequent Computer Systems: Portland, OR

American Axle & Manufacturing: Detroit, MI; León Area, Mexico

Computer Sciences Corporation (CSC); Cairo, Egypt 1994 - 1996

Technical Support Team

Industry: Defense & Space

Assigned to Cairo, Egypt office for 15 months

Provided comprehensive technical production support of Oracle RDBMS based Avalon Computer Integrated Manufacturing (CIIM) system, running on Oracle Database Release 7, for General Dynamics Land Systems joint-project with the Egyptian government, the largest manufacturing complex in the Middle East

Responsible for the design, development, and documentation of several custom modules as requested by the customers

Computer Sciences Corporation (CSC); Troy, MI 1993 - 1994

Technical Support Team

Industry: Defense & Space

Provided technical production support of Oracle Financials and Manufacturing modules for General Dynamics

Estimated, designed, developed, documented and implemented custom programs

Worked with end-user to gather requirements

Worked with local IT teams (Database Administrators, Unix Administrators, Management, Developers)

Performed Applications System Administrator role

General Dynamics – Land Systems (GDLS); Troy, MI 1991 - 1993

Accounts Payable Clerk

Industry: Defense & Space

Processed invoices and employee expense reports via MS Excel and AS-400

Assisted Government Auditors with monthly, quarterly and yearly audits

Comerica Bank, Inc.; Auburn Hills, MI 1986 - 1991

Commercial Account Teller - Bonded

Industry: Banking

Processed ATM transactions for major corporations and business, along with individual accounts

Processed Daily Balance Sheets

References available upon request



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