Customer Service Manager
Resume:
Veronica Mendias
Lakewood, CA 90712
**********@*****.***
Objective:
To join an interactive organization that offers me a constructive work place for communicating and interacting with customers and people.
Skills
MS Office; Word, Internet Explorer, Outlook, Applied Agency Management System. A positive attitude, ability to work under pressure. Great communications skills, people oriented. Negotiation-sales skills.
Experience
12/2016 - 06/2017
Credit Control, LLC Las Vegas NV - Transfer Agent
●Make calls to debtors,verify that they are the debtors
●Transfer calls to collectors
12/2012 - 05/2015
Top Drawer Cleaning, Rancho Dominguez CA - Laborer
●Assisted in cleaning upscale homes
●Assisted in cleaning businesses
11/2011 - 07/2012
Smith Insurance Agency, Bellflower CA - Customer Service Representative
●Open office in the morning, answer phones, pick up voice messages.
●Processed new applications, maintained renewals, provided customer service
●Processed new claims and keeping clients updated on status
●Processed cash and credit card payments
03/2002 - 01/2011
Bowermaster and Associates, Cypress CA- Account Manager
●Processed all new applications in alphabet L-Z, handled renewals in a timely manner.
●Provided customer service, building and maintained rapport with new and existing clients, composed letters.
●Cross-Sold and Up-sold policies.
●Processed new claims and kept clients update if status.
●Process all payments
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