Customer Service Sales

Maylaina S. ******************@*****.*** **** Gale Ave, Long Beach, CA. 90810 562-***-****

Objective:

I want to succeed in a stimulating and challenging environment, help build the success of the company while I gain experience in the medical field.

Education

PHLEBOTOMY TRAINING SPECIALISTS - WESTMINISTER, CA SEPTEMBER 2016

CERTIFIED FROM NHA (NATIONAL HEALTHCAREER ASSOCIATION) License # D9E8X6W7

Long Beach City College - Nursing Program PRESENT

Experience

Halal Guys October 2016 – Present

Server

●Deliver friendly and efficient service to ensure a pleasant dining experience for all guests suggesting menu items and preparing specialty drinks according to corporate specifications

●Learned the menu for each function served and explained the major ingredients and preparation methods for each item to be served

●Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit and debit cards making change and processing gift certificates cards and vouchers

●Appropriately suggested additional items to customers to increase restaurant sales

Compton Central Health Clinic October 2016 – Present

Phlebotomist Volunteer

Assist in collecting blood specimens using venous and capillary techniques

Verified specimen information with the laboratory information specimen prior to collection

Communicated with the patients and staff regarding status orders

Obtain blood samples for medical testing, transfusion and venipuncture on adults

Follow order of blood draw to avoid cross-contamination, and safety procedures in phlebotomy procedures

Handle patient records, ensure accuracy and patient confidentiality

Prepare venipuncture equipment, draw blood and safety store and transport samples

Initial, date and time each specimen after being drawn in front of the patient

TD Bank March 2015 – August 2016

Supervisor

●Provides exceptional Customer service.

●Competency and accountability with Store operational standards.

●Assists in the preparation and development of the Store Sales Plan, promotional strategies and activities.

●Establishes and solidifies Customer relationships.

●Leads, coaches and models quality service at every Customer interaction.

●Delegates projects to team members to manage.

●Offers and encourages support for Retail events that promote the brand.

TD Bank September 2014 – March 2015

Teller

●Provide industry leading service.

●Identify referral opportunities and makes appropriate referrals. Participate, support and develop effective relationships with all branch partners including branch teammates, Regional Operation Manager, Financial Advisors, etc.

●Ensure compliance with internal controls, operational procedures and risk management policies.

SunTrust Bank February 2012 – August 2014

Personal Banker 2

Client service experience through assisting and supporting aspects of the development and expansion of new and existing client relationships by:

●Utilizing resources to conduct effective consultative client conversations.

●Providing financial solutions that meet client needs such as deposit and credit and including all product and service lines.

●Referring to other line of business partners for additional business growth opportunities.

●Focuses on all client segments serviced through retail Branch Banking network.

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