Business Analyst

NIKITA MOHIT CHANDWANI

**** ******* *****, *** ******, TX, 75056 Mob: +1-972-***-**** Email: *****************@*****.*** PROFILE

Ambitious finance professional with successful track record of more than 4 years in delivering top performance. Detailed and result-oriented analyst with background leveraging MBA credentials and hands-on experience in quantitative/ statistical analysis, budgeting and forecasting. Worked under the RBI Team (India’s Apex banking institution) and handled customer escalations reported under RBI. Compiled and reviewed complex data to assess customer details. Developed comprehensive reports, abstracts and charts to present data and guide in strategies to increase productivity. Performed ad-hoc analysis and reporting on various projects. ACADEMIC QUALIFICATION

Institute for Financial Management & Research Chennai, India PGDM (MBA), Finance (Gold Medalist – 3.99/4.33 CGPA) 2015 M.O.P Vaishnav College Chennai, India

Bachelor of Business Administration (Cumulative Score – 83%) 2012 PROFESSIONAL SKILLS

• Financial Analyst Certification by Udemy

• Financial Modeling Certification by Udemy

• Trained in Tally Solutions 8.1

• Relationship Management

• Corporate Communications

• Strategy Development

• Documentation & Reporting

• Corporate Finance

• Account Reconciliation

IT SKILLS

• Advanced knowledge with MS Word, PowerPoint, Excel, Access and a broad range of statistical software.

• Proficient in Talisma/ WebRQ/ Putty (Software’s to view Customer Account Details)

• Working knowledge of SPSS (Statistical Package for the Social Sciences) – Analysis and Data mining tool PROFESSIONAL EXPERIENCE

Worked as a Senior Executive in Citibank, India for the office of the Principal Nodal Officer (PNO) Sep 2013 – Nov 2016

• Handled the Non-Resident (NR) and Domestic banking customer segment escalations.

• Handled customer escalations reported to the RBI Team (India’s Apex banking institution) and provided complete resolutions ensuring all the policies were met.

• Managed huge data and statistics of the customers and executed analysis using Excel providing robust modeling and reporting to facilitate executive-level decision making.

• Improved operational efficiency of finance systems through implementation of streamlined data-management procedures.

• Created and delivered presentations pertaining to the forecasted reports and projects implemented.

• Monitored and analyzed Key Performance Indicators (KPI) while assessing the cost and benefit of projects.

• Responded to customer correspondences/escalations with complete resolution within the turnaround time

(TAT) post the assessment of their concerns, with no errors either on letter quality or accuracy.

• Coordinated with Team Leaders, Managers and Senior management to resolve complex concerns and close loop without generating repeats.

• Adhered to Citibank internal guidelines and operating standards with regulatory standards as applicable.

• Shared feedback by assessing the major concerns for innovative processes to assist in volume reduction.

Worked as a Manning executive in Synergy Maritime Pvt. Ltd, India Jun 2012 – July 2013

• To coordinate the collation and joining of the deck crew for overseas management of ships.

• To maintain the financial costing and variance analysis for the budgeted spending on the officers appointed.

• To interview the officer division of the crew.

• To perform mapping analysis to ensure that all the positions were filled with the necessary officers INTERNSHIP Chennai, India

• Hewlett Packard – Chennai, India Year - 2008

- Project completed in Operations Domain which dealt with Customer-Problem Solving.

- Project completed in Finance Domain where analysis of Balance Sheets was performed.

• Defiance Technology (Hinduja Group) Year - 2008

- Research completed to measure the level of awareness regarding eco-friendly activities and carbon footprints among the manufacturing firms and hotels.

• Event Management

- Organized a 2-day Summer Camp - Managed a Charity Dance Show for Cancer Patients

PAPERS PRESENTED 2010 - 2012

Title: Vision 2025 - Corruption-Free, Poverty-Free-Golden India Description on Root causes of Corruption and the Role of the Government and Society towards combating corruption.

Title: Recent trends in Information Systems

Description on Knowledge Management, Recent trends in Knowledge Management, Case Study of companies using Knowledge Management.

Title: India’s Destination 2020 – Education in India Description on Growth of Literacy, Improvements in the Education System, Scenario in 2020 in India, Problems and Our Contribution.

ACCOMPLISHMENTS

• Honored by the Sindhi Federation of South India Merit Award for the year 2015 for excellence in academics for securing 3.99 CGPA in PGDM

• Awarded the Operations & Technology Award for the best Customer Appreciations for the Q2’ 2015

• Awarded the Operations &Technology Excellence Award for winning the Dazzle Award for the Q3’ 2014

• Awarded Shri Parasaran Golden Jubilee Prize for Proficiency in Law for the year 2011-2012

• Awarded First Place in National Level Paper Conference (Affiliated to the University of Madras) on the topic Vision 2025 - Corruption-Free, Poverty-Free-Golden India

• Awarded Desikachari Endowment Prize for the Best Market Research Team

• Awarded Jayagovind Agarwal Award for Best Paper Presentation for the year 2011- 2012

• Awarded Second Place in Inter-College Competition at Amity Business School for Best Manager

• Awarded the position of Member of Parliament in the Ministry of Human Resource Development in M.O.P Vaishnav College

Extracurricular Achievements

• Participated in Voice of Employee (VOE) seminar and Learning Council team in Citibank

• Participated in the cultural activities held by Citibank on an annual basis

• Participated in Master of Ceremony, Just a Minute (JAM), Block and Tackle, SpitFire, Fashion Show in the year 2011-2012

• Participated in Drama, Half a Minute (HAM) and Ship wreck in the year 2010-2011

• Event Coordinator through M.O.P Vaishnav College of Mrs. Chennai Pageant

• Undergone training in CPR from Alert and Saga

• Participated in 104.8 FM Radio Show in MOP Yuva Shakti Personal Dossier

• DOB: 26th Feb 1992

• Sex: Female

• Nationality: Indian

• Work Permit : Permanent Resident (Green Card Holder)

• Languages known : English, Hindi, Sindhi, Tamil and Arabic

• Interests : Designing, Dancing, Reading and Cooking

• Strengths : Prioritizing, Public Speaking, Leadership, Teamwork, Motivator, Detail oriented Declaration

I hereby declare that the above stated information is true to the best of my knowledge and belief. Place: Texas, US

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