Engineer Technical Support

Objective

Achieve excellence in IT profession with a growing reputable organization.

Summary

Over 5 years of experience in diagnosing and resolving technical software and hardware issues.

Exceptional customer services experience, Supported Executives in Baxter & Habib Bank (HBL).

Skilled in using Remedy & SRMS, Active Directory, Marimba Client Configuration, LANdesk Installation Support, Iphone, MAC Support SCCM client, Mobile iron configuration, HTML, CSS and MS SQL Server.

Solid experience in resolving issues related to software applications.

Proficient in trouble shooting Microsoft and CISCO, products and devices.

Experienced in managing and maintaining large inventories.

Repaired all kind of computer hardware’s including Dell and Lenovo.

Experienced in deployment of hardware’s and software’s.

Skills

CompTIA A+ Certified, Active, Directory, MAC Support, C++, SCCM Client, MS SQL Server, HTML, and Office 365

Professional Experience

System Support Engineer, Baxter Health Care (Deerfield, IL) Nov 2016 – May 2017

Duties include: Identifying and resolving hardware and software issues, maintaining large database, coordination with vendors to resolve system issues, management of inventories with proper filing, track and route problems and requests and document resolutions. Imaging of pc’ s with Windows 7 &10 and deployment, configuration of pc’ s within a networked environment. Coordination with local & remote clients for Email, Networking, and Internet Services & Hardware support. Tools and system used are Remedy, SRMS,Marimba Client Configuration, LANDesk Support and Services, Cisco X90, Citrix WebEx,VPN Connection. Received approx 40 – 50 Incidents per day.

IT Support Engineer, Habib Bank Limited Feb 2013 – Aug 2016

Duties include: Diagnose and resolve applications issues remotely, Providing Online application support to their International Branches. Using Microsoft Symantec Ticketing system, Installation of IRIS, CTL, PRIME Report, Nucleus manager report, CAS and Mysis, CWX, Lync Communicator, Portal Console Bulk salary and Nice Software, Mantas, and I Series. Provide interface with Active Directory for configuring domestic ID creations with standard rights. Maintain user’s information on Active Directory. Coordinating with vendors for providing resolution of hardware base issues. Recommend accessories for upgrading client’s machine.

Executive Engineer, World Call Telecom LTD Feb 2011- Feb 2013

Duties include: Creating reports by using T-SQL for different departments, writing processes by using Stored Procedures, performed data archive, data import, data cleansing, data logging, creating indexes on tables, created SQL agent Jobs to run processes on certain schedule, resolve HFC (Hybrid Fiber Coaxial) nodes issues on user's end, resolving R.F operations issues coming from Nodes Ends, monitoring optical network unit to resolve customer related issues, provided maintenance of Atlanta Amplifiers and resolving issues related to Amplifications nodes. Resolving the production related issues and monitoring MSAN (Multi access service network) for installing products from D.B (Distribution box) to customer.

Education

Bachelor of Engineering in Electronic Engineering, Sir Syed University Of Engineering & Technology – 2009: Major Courses include; Electronic Devices and Circuits, Circuit Analysis, Computer Networks, Network Analysis, Digital Logic Design, Electrical Machines, Data Communications and Computer Networks, Signals and Systems, Microprocessor and Microcontroller Systems, Digital Signal Processing, Power Electronics, Information and Network Security, Communication Systems, VLSI Design, and Digital Image Processing.

References

Available upon request.

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