Customer Service Sales

Alvin Francois

Security guard - Chenega (USCIS)

Houston, TX

***********@*****.*** - 985-***-****

I am seeking a company where I can use my experience and education to meet and surpass its goals to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

WORK EXPERIENCE

Security guard

Chenega (USCIS) - Houston, TX - 2015-05 - Present

Required to follow all company personnel and safety policies, and perform all assigned duties in a safe work manner.

• Will arrive at work in proper uniform and carrying needed, issued equipment.

• Will carry out general and special orders for post assigned.

• Will communicate via radio, telephone and orally according to orders.

• Required to interact and escort as required with public and government personnel.

• Will be responsible for cleanliness of uniform and equipment assigned.

• Meet, greet and interact professionally with employees, VIPs, and the general public

• Maintain poise and self-control under stress.

• Construct and write clear, concise, accurate, and detailed reports in English.

• Read, speak, understand, and apply printed rules, detailed orders, instructions, and training materials in English.

• Preform front receptionist duties

Assistant Manager

The Cash Store - Houston, TX - 2013-08 - 2014-05

• Provide exceptional customer service with every existing and potential customer

• Educate customers on all product offerings

• Process loan applications and make loans

• Safeguard and maintain customer records

• Make collection calls on overdue loans

• Open and close the store

• Perform cross-marketing and collection duties

Sales Representative

Connectivity Source (Sprint) - Houston, TX - 2012-03 - 2013-08

• Provides a total sales solution to our customers, for any of their wireless/mobility needs. This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving our customers money; personalizing their experience; and protecting their investment

• Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand

• Meets or exceeds key performance objectives, including sales and customer satisfaction goals

• Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store

• Identifies the right solutions for customer billing, technical and/or account issues

• Receives training in their curriculum path to further their skills and career opportunities

• Complies with all operational policies and procedures, including the Sprint Code of Conduc Sales Representative

AT&T - Ruston, LA - 2006-02 - 2009-03

• Educate customers on Sprint products and service capabilities

• Identify the right solutions to customer billing, technical and/or account issues

• Meet or exceed key performance objectives that include sales and customer satisfaction goals

• Utilize social media and marketing techniques to drive business opportunities

• Communicate clearly and maintain a positive, friendly attitude Manager

Sports Avenue - Houma, LA - 2004-03 - 2006-01

• Participate Training Programs, adhere to set goals (for sales and tasks) and regular follow up.

• Assist in recruiting and training store personnel on proper store operations and procedures.

• Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.

• Perform work of subordinates as needed.

• Communicate with employees at all levels of the company.

• Other duties as assigned

• Provide excellent customer service

EDUCATION

Business Marketing in Business Marketing

Grambling State University - Grambling, LA

2006 - 2011

Diploma

Ellender Memorial High School - Houma, LA

2002

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