Manager Professional Experience

TARA SMITH

**** ***** ****, *** #*** Home: 281-***-****, Cell: 832-***-****

Houston, TX 77090 *************@*****.***

OBJECTIVE

To acquire a position with a residential community in which I can utilize my dynamic and energetic personality along with my 10+ years of leasing and management experience. With my skillsets, it will continue to help cultivate and support tenant relationships that will lead to high occupancy rates, minimal turnover, and renewal of long-term leases.

PROFESSIONAL EXPERIENCE AND SKILLS Houston, TX – 2015 to Present

NorthBrooke Apartments – Leasing Manager

Complete leasing packages for all rentals and maintained a 94% occupancy rate; quickly process denial letters to inform prospective applicants of application rejection.

Assist in development of marketing plans, Internet and advertisement.

Perform pre-move-in & vacant apartment inspections to ensure apartments are in condition that meets company standards and policies.

Supervise leasing staff to ensure all necessary leasing practices are performed using Onesite and in compliance with federal and state laws.

Handle aspects of Accounts Receivable and court filings for residents who are delinquent and for those that eviction procedures are filed.

Responsible for processing Unlawful Detainers and Writs of Eviction and attend all court hearings.

Accurately documented all financial transactions along with collecting and recording application fees and deposits.

Park Trails – Leasing Agent Houston, TX - 12/2008 to 11/2015

Completed leasing packages for all rentals; quickly processed denial letters to inform prospective applicants of application rejection.

Assisted in development of marketing plans, Internet and advertisement

Responsible for outside marketing, rent postings, clerical duties, and maintaining resident satisfaction.

Responsible for processing Unlawful Detainers and Writs of Eviction and attend all court hearings.

Accurately documented all financial transactions along with collecting and recording application fees and deposits.

Performed pre-move-in & vacant apartment inspections to ensure apartments are in condition that meets company standards and policies.

AAA Staffing – Leasing Agent Houston, TX – 10/2007 to 10/2008

Accept rent and deposits from residents and prospective tenants, maintaining accurate resident records in accordance with company policy in a Tax Credit property.

Interview prospective tenant’s and record information to ascertain needs and qualifications.

Inspect condition of premises periodically and arranged for necessary maintenance.

The Woodlands Resort – Night Manager Woodlands, TX - 4/2006 to 5/2007

Managed and monitored activities of all employees in the Front Office department making sure they adhered to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching training and correcting when needed.

Interviewed, hired and evaluated personnel answered patrons' complaints and resolved problems.

Monitored and developed team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, and conducting counseling.

Ensure the accuracy of the daily night audit in a timely fashion.

Directed and oversaw all hotel operations during the night shift to ensure guest satisfaction and safety.

Marriott Westloop – Reservations Supervisors Houston, TX – 6/2000 to 1/2003

Sorted reservations received by mail into current and futures in hotel of chain.

Supervised and coordinated activities of workers engaged in taking, recording and canceling reservations in front office of hotel.

JW Marriott – VIP Coordinator/Supervisor Houston, TX – 5/1996 to 6/2000

Supervised staff of 5 on all functions of front desk to include checking guest in and out and completing all necessary paper work.

Opened and closed front desk area maintaining accurate accounting and bank deposits.

Analyzed and resolved work problems and assisted workers in solving work problems.

Initiated and suggested plans to motivate workers to achieve work goals.

Republic Management – Assistant Manager/Leasing Specialist Houston, TX – 6/1994 to 4/1996

Managed staff of 5, overseeing the accounting functions of an apartment property.

Prepared leases and rental agreements for prospective tenants and collected deposits.

Hired, trained and supervised maintenance staff.

Processed invoices review, approve and code payables.

EDUCATION

Robert E. Lee High School – Houston, Texas – 1988

North Harris Community College – Houston, Texas

Louisiana State University – Baton Rouge, Louisiana

REFERENCES Available upon request

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