Supervisor Quality

Bonnie Robbins

Bath, PA *****

********@*****.*** - 570-***-****

Over sixteen years of operations and management experience. Very motivated result oriented Professional with basic knowledge in the creation of spreadsheets and Microsoft Suites programs. Proven ability to succeed in increasing revenue, decreasing cost and increasing throughput Authorized to work in the US for any employer

WORK EXPERIENCE

Production Lead Supervisor

CDS Global, Inc - Bethlehem, PA - January 2001 to March 2017 Lockbox Production Supervisor

CDS Global, Inc - January 2001 to March 2017

Direct day to day activity for all staff to ensure SLA's are met

• Manage, balance and reconcile cash deposits

• Ensure all hourly employees are meeting and/or exceeding production goals and implementing all rules and regulations of the company. If not, ensure proper feedback or corrective action is given according to the company policies.

• Create daily reports on variances, production, throughput and cost analysis to ensure the profitability of the company. If not meeting company goals test and implement new procedures to guarantee the increase in rates and efficiencies throughout the department.

• Document, recommend and participate in process improvement to allow for more profitability and better flow of work

• Engage in meetings to suggest new ideas and cost saving opportunities.

• Perform quarterly individual meetings with non exempt employees to go over rates, quality, performance and individual goals. Conduct yearly performance reviews and expectations of employees.

• Retain logs of machine maintenance and performance to ensure quality of work

• Participate in tours and onboarding for new clients to ensure clients needs are adhered to and Standard Operating Procedures (SOP) are created

• Create training guides, job aids and manuals for clients and employees to utilize for proper process and implementation of procedures.

EDUCATION

GED

Sullivan County Adult Education - Liberty, NY

SKILLS

EXCEL, MICROSOFT WORD, MULTITASKING, OUTLOOK

ADDITIONAL INFORMATION

Skills:

Entry level skills in Microsoft Word, Excel, computer skills; multitasking, communication, analytical, troubleshooting and problem solving.

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