Customer Service Manager

THRESIA G. WEIGHTMAN

812-***-**** **** N. Fulton Ave. Apt F #3 Evansville, Indiana 47710 *******.*********@*****.***

SUMMARY OF QUALIFICATIONS

Proficient in Word, Excel, internet navigation with the ability to compile and retrieve documents.

Highly skilled in office procedures, filing, photocopying, collating, faxing, etc.

Ability to treat people with respect while upholding the values of the organization.

Skilled in phone etiquette, screening and forwarding calls with unsurpassed professionalism.

PROFESSIONAL WORK HISTORY

ASSISTANT MANAGER 03/2016-Current

HUCKS Evansville, Indiana

Confirm all associates are in proper uniform and providing prompt, courteous customer service.

Ring all sales as discussed in the Policy Manual and Basic Training Manual

Accurately record personnel violations having an adverse effect on store operating performance

Complete daily paperwork and make store deposits as directed by the Store Manager.

ASSISTANT MANAGER 04/2009-3/2016

CASEY’S Evansville, Indiana

Under the guidance of the Store Manager, ensured that all Company personnel and store operations policies and procedures were maintained to meet Company standards.

Applied inventory control methods and order guide when estimating potential inventory needs.

Assisted in establishing work schedules. Assisted Store Manager in hiring decisions, employee training, and performance management; monitored the work activity of store employees.

Operated cash register, Manager’s Workstation, RPO, and all other machines and equipment.

ASSISTANT MANAGER 2/2004-01/2009

CIRCLE K Evansville, Indiana

Received full Cross training in all areas of store operations.

Ensured that policies, and procedures, especially those relating to customer service and daily store operations, are adhered to in the store manager’s absence.

Improved customer service by staffing the stores with trained, quality individuals.

Additional Work History

10/2003 - 02/2004 Kmart, Cashier Henderson, Kentucky

04/2003 - 10/2003 Action Temp, Factory Evansville, Indiana

03/1999 - 03/2003 Roger Jeweler, Receptionist Evansville, Indiana 03/1997- 02/1999 Columbia Health Care, CAN Evansville, Indiana

01/1996 - 02/1997 Core Nursing Home, CNA Evansville, Indiana

EDUCATION

Central High School, GED recipient Evansville, Indiana

EVSC Certification Administrative Office Support Evansville, Indiana

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