Customer Service Office Assistant

BARBARA KESLER

***** *********** **, *******, ** 77073

Home: 281-***-**** - Cell: 281-***-**** - **********@*****.*** PROFESSIONAL SUMMARY

Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. SKILLS

Professional phone etiquette

Pleasant demeanor

Customer service-oriented

Fast learner

WORK HISTORY

10/2000 to 04/2017 office assistant

Merry Maids – Houston, TX

Assisted in payroll, posted payments to customer files, collected on delinquent accounts, put new customers in system and updated their information when necessary, answered multiple phone lines, handled customer complaints, daily schedule for employees, disciplined employees verbally and written when necessary. EDUCATION

2015 Master of Science: Forensic Psychology

Walden University - online

2014 Bachelor of Science: Criminal Justice

University of Phoenix - online

VOLUNTEER WORK

Active volunteer for KSBJ/NGEN (local christian radio station) Helps with CERT certifications: has played victim for CERT volunteers to practice on.

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