Desktop Support Manager

William Sean Chestnut

** ********* **, *** *. Asheville, NC, 28806 828-***-**** ************@*****.***

Dedicated IT Professional with 10 Years of Professional Experience

systems proficiency

●Hardware: Most big name brands: Dell, HP, Gateway, IBM, Lenovo, and PeopleSoft. Also Custom Built Servers and Desktops .

●A/V systems and Video Conferencing System.

●Programming Languages: Powershell, DOS Command Line, Visual Basic (VBS), C++, Iron Python, PERL, PHP, JQuery, BootStrap, C#, and ASP.net.

●Operating Platforms and Software: Microsoft Windows 2000, XP, Vista, Windows 7 (x86 and x64), Windows 8 and 8.1, Windows 10 Pro; Microsoft Server 2003, Microsoft Server 2008r2 x64, Microsoft Server 2012r2 x64; Microsoft Office 97, 2000, 2003, 2007, 2010, Office 365; Oracle dCal; Adobe Photoshop; Adobe Cloud; Acrobat 8 Pro, 9 Pro, 10 Pro, 11 Pro, and DC; Windows PE, Windows Remote Access; Windows Terminal Service Installs, Windows Deployment Services, Windows System Update Service (wsus), Active Directory, Citrix, MS Exchange, MS Lync (Skype for Business), Salesforce, LivePerson, CashEdge, WebCSR, Aspect Communications, EyeQueue, Canvas, Azure AD, Spiceworks, WorkBench; Linux CentOS, RedHat, and Fedora; ESXi VMware Environments.

●Software Installations: GPG; PC SAS; SPS; R/3 desktop; SAP Gui; Relativity; Media Lab and Direct R/T; Matlab;

SPSS; R Project; Paject; Stat transfer; SAS; Microsoft Office 2003 Pro, 2007 Pro, 2010 Pro, 2013 Pro, 2016 Pro Office 365; SAP B1; Bartender.

experience

Robert Half / FlintGroup Asheville, NC

SAP Deployment Coordinator April 2017 – Current

Troubleshoot SAP System for various groups within FlintGroup.

Create and Train FlintGroup employees in the use of SAP systems.

Make recommendations to development team to help transition from FlintGroup’s old system to SAP.

Make recommendations to better the system post deployment.

Create Production Orders.

Help End users submit changes to orders.

Working in Windows specific environment (Server 2008 r2, Server 2012 r2).

iplay., Inc. Asheville, NC

IT Systems Administrator January 2016 – March 2017

•Work as System Administrator to manage VMware/Server/Network/Telecom infrastructure, Created Standards of Practice for the IT environment.

•System Administration:

Skills: Windows Server: 2008 r2, 2012 r2. Linux: CentOS and VMWare. Azure AD (Cloud AD services), Office 2013 and 365, Upgrade environment from Onsite exchange to Azure AD Mail environment, WDS (Imaging), AD, Group Policy, DNS, DHCP, IIS, GoDaddy, SpiceWorks, Nagios XI, Nagios NA, SharePoint, WSUS, PHPAdmin, Load Balancing (RAIS), Redundant servers.

•Telecom Administration: NEC ASPIRE maintenance, and reconfiguration.

•Network Administration: Cisco, HP, Dell, and AreoHive. Purchase, installation and Configuration

•Scripting and Coding: Powershell, DOS Command Line, Visual Basic (VBS), C++, Iron Python, PERL, PHP, JQuery, BootStrap, C#, and ASP.net.

•Manage Projects, Upgrades, and create documentation.

•Evaluate, test and recommend software applications.

•Maintained internal website.

•Provide 24x7 support.

•Maintain IT inventory through Spiceworks.

•Arranged for Quotes and getting required signatures from vendors and staff for Purchasing.

Work with SAP and SQL to manage the company Database, write script to gather and massage data.

Maintain, Create Data Scripts, and Install SAP BI, work with company to install SAP and upgrade

Self Employed Asheville and Surrounding Areas

IT Consultant April 2015 – January 2016

Worked with Small Business owners to implement Network, Server, Point of Sell, and Telecommunication Systems.

Created plans of action for implementation of new systems in Data Center Environments.

Installed racks of networking equipment and servers.

Created Standards of Practice for Small and Medium sized businesses.

Lead on-site IT Teams in deployments of various software and hardware.

Designed floor plans for Data Closets/Centers.

Worked with IT Managers and Administrators to implement best practice solutions for their businesses.

Server Environments.

Skills: VMWare, Windows Server 2008 r2, 2012 r2, Hyper-V 2012 r2, SQL Server 2008; Raid configurations, Load Balancing, Redundant Servers.

Worked on home systems to resolve issues ranging from networking to PC and Mac issues.

Scripting: PowerShell, VBScript, JavaScript, Python, and PHP.

Help to develop SAP systems

ARVATO DIGITAL SERVICES WEAVERVILLE, NC

Call Center Systems IT Analyst November 2012 - April 2015

•Maintained constant communications with North American IT branch working with an online Bank in 24x7x364 Environment. Worked locally for one Call Center and was Remote IT for two other Call Centers.

Skills: Project Management, Systems Administration, Network Engineering, Telecom Administration, Budgeting for Weaverville IT in Call Center.

•Project Management:

Skills: Worked with 25 man team to create plans of action and perform major deployments to sites across North America, Central America, Philippines, Asia, and Canada.

•Server Administration:

Skills: Linux: CentOS, VMWare. Windows: Server 2008 r2, Server 2012, SharePoint, SQL Server 2008, Create Backups, AD, Group Policy, DNS, DHCP, WSUS, File Storage, Imaging (Symantec Ghost and WDS), Office: 2010, 2013, and 365, Lync, Nagios NA (For network Monitoring), Raid configurations, Load Balancing, Redundant Servers.

•Scripting: PHP, Perl, Python, Powershell, VBScript, JavaScript.

•Telecom Administration:

Skills: Worked with SoftSet and Uniphi SoftPhone system to allow 24x7 access to phones.

•Network Engineering:

Skills: Installation and configuration of Cisco Routers, Switches, Firewall, and VPN Condenser.

•Desktop Support:

325+ Machines (Servers and Desktops) at local site and 700-900 machines at two other sites during lapse of support/holidays. Citrix: SalesForce, CashEdge, WebCSR, Liveperson, Yodlee, Cedar, and EFT.

•Evaluated, tested, and recommend software applications and packages.

•Maintained IT inventory, warranty information and software codes.

•Work in SAP environments to manage budgets, create reports and maintain Database for international corporation

SOCIAL SCIENCE RESEARCH INSTITUTE, DUKE UNIVERSITY DURHAM, NC

Desktop Support Technician III July 2007 - November 2012

•Worked in Desktop Support role for a year and a half before Boss left. After boss left the company stepped into a Systems Administrator role for six months before new boss was hired. New Boss allowed me to continue working at System Administrator capacity, no title change.

•Server Installation, maintenance, backup and decommissioning.

Skills: Windows 2003r2, 2008r2, SQL Server 2005, SQL Server 2008. Linux: CentOS, Beowulf, VMWare. Mac (OSX Server).

Configure: Active Directory, Group Policy, SharePoint, IIS, WSUS, WDS, SQL, Exchange, LDAP, Kerboros, DNS, DHCP, PHPMyAdmin Database, MySQL Server, Apache, Raid configurations, Load Balancing, and Redundant failover Servers.

•Infrastructure Design:

Skills: Maintained and Deployed; Servers, Network, and Cooling Solutions

•Desktop Support:

Skills: Imaging (WDS), Windows (XP, Vista, Win7), Linux (YellowDog, Ubuntu, RedHat, Fedora), iMac (OSX) Office, SAP, SAS, SPSS, and R

•Networking:

Skills: Cisco Managed Routers and Switches.

•Managed Budgeting and IT Finances.

•Scripting: Python, SQL, Setup Bin Files for install and VBScript.

•Evaluated, tested, and recommended software applications.

•Maintained IT inventory and warranty information and software codes.

•Provided ‘on-call IT’ services for Institute.

•Maintained and supported system archive with Backup Exec.

•Vendor liaison in configuring Open Manage System Management software to manage Dell Servers and Workstations.

•Audio Visual Technician for Institute providing A/V.

Skills: Training, Set-up, Recording, Pod casts (Creation and Distribution), DVD reproductions.

•Video Conferencing with the Tandberg Video Conferencing System.

Skills: Setup, Maintenance, and Training.

education

MARS HILL COLLEGE MARS HILL, NC

Completed 78 hours toward the completion of a BS in Computer Science

Currently pursuing; Redhat Certified Engineer (RHCE), Microsoft Certified Systems Engineer (MCSE), and Cisco Certified Network Administrator (CCNA).

relevant activities

●Devoted thousands of hours since 2000 voluntarily assisting friends, family and acquaintances with desktop support on Window and Linux platforms, software/hardware troubleshooting and diagnostics, and server and software installation

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